Hitfilm keeps randomly force closing

Hi everyone. Hitfilm has been dependable for the past year, but now when I add media, it tends to force close and most of the time not recover what I was working on. Does anyone know what's wrong? It is really frustrating having to edit knowing it will close sooner or later.


  • AxelWilkinson
    AxelWilkinson Posts: 5,255 Staff
    Hm, what has changed on your system or workflow? Are you using clips in a different format than previously? (What format are they?) Are they being stored in a different location? Are your GPU drivers up to date? Have you installed an update to your OS, or any other modifications to your system?
  • Hi Axel. There are two changes I have made to my system. We replaced the graphics card to the HD Radeon 6970. This makes the clips look a lot nicer. The other one is I have changed the quality of recording from 1080p to 480p. I still use the 1080p camera for videos, but my screen recorder in which I make tutorials and other videos with only records in 480p. Thanks for your quick reply by the way.
  • AxelWilkinson
    AxelWilkinson Posts: 5,255 Staff
    OK, so if you have changed the resolution, perhaps some other aspects of the format of your videos has changes as well? What format and codec does your screen recorder use? If you create a project and only import video from your camera, does HitFilm crash out? Then try creating a project and only importing footage from your screen recorder? Does HitFilm crash? Maybe we can determine whether it is one video source or the other that the problem is related to.
    Also, can you please go to this page to make sure you have the latest drivers for your GPU: http://support.amd.com/us/gpudownload/Pages/index.aspx
  • SimonKJones
    SimonKJones Posts: 4,370 Enthusiast
    Screen recorders often use their own proprietary codecs, so that could be the source of the problem.
  • Please help me. I use Hitfilm 3 Express. I have been trying to use a greenscreen, but at a certain point the program crashes without saving all of my work. What can I do?

  • AxelWilkinson
    AxelWilkinson Posts: 5,255 Staff

    What is the certain point that the crash occurs? What are the specs of your machine? 

    Graphics Card:

  • CaptainChina
    CaptainChina Posts: 1
    edited February 2016

    Why does Hitfilm 3 Express KEEP CCRRAASSHHIINNGG!!

  • HI! I used Hitfilm 3 and it worked fine but ever since I upgraded to Hitfilm 4, it would crash when I import a clip, move the scrolling bar or just about anything else, but only when using a bigger clip of about an hour or so. It can't be the size of the clip because I used the same types and sizes of clips in Hitfilm 3 and it worked fine then. I am not sure what my Graphics Card, GPU or OS is but I have about 32 Ram and I am running Windows 10. And I don't believe that any changes have been made to my computer. I am about to do a lot of projects all a few ours long so help would be very appreciated! Thx a lot for all your great help and tutorials about the program.

  • I just downloaded Hitfilm and whenever I try to opwn a new project, it crashes after a 12th of a minute!

  • It's been doing the same thing on my laptop as well. Sometimes it doesn't crash, but it will lag every time I try to edit, guarenteed. I find that it lags more when I use longer clips? I've been trying to edit out clips from a video that's 4 hours long, and it just keeps crashing without saving... (the final project will be more like 4 or 5 minutes long, so I really hope it won't crash as much towards the end of the editing process)

    I haven't changed the type of video files that I've been using either. I always use mp4s.

  • CleverTagline
    CleverTagline Posts: 3,331 Ambassador

    @ColourlessGreenIdeas - If you haven't already watched this video, I strongly recommend it:

    BTW, if your source video is 4 hours long, that may be part of the problem.  Also compare your system specs against those recommended by HitFilm.

  • Triem23
    Triem23 Posts: 20,188 Power User

    Split your source video into smaller segments. Asking any NLE to work with a single 4-hour video is insane. Trust me, that's just an ugly thing to do to your poor computer. 

    Try 15 minute segments. Using Handbrake (covered partially in the video above) you can set up a Queue to split your source into segments. 

  • Gish
    Gish Posts: 2

    When i launch HitFilm Express it works normaly, but when i try to create a new project it says: We're sorry. HitFilm Express 2017 encountered a problem and has to exit.

    My question is: how can i fix this problem, and is it possible anyway.

  • Triem23
    Triem23 Posts: 20,188 Power User

    @Gish what is your CPU, GPU, OS, RAM and storage? Are your GPU drivers current? What Antivirus are you running? Is it a Dell or Alienware? 

  • Gish
    Gish Posts: 2
    edited November 2017

    @Triem23 | CPU: Intel Core I5  | GPU: Radeon Graphics HD 6550m 1gb | OS: Windows 7 | RAM: 4GB DDR3 | Antivirus: ESET NOD32 | Acer

    It's laptop by the way, i don't know if it change something.

  • PedroUA
    PedroUA Posts: 1
    edited November 2017

    I'm having also problems with the stability of Hitfilm Express 2017.

    I'm a teacher and i use it in my classes, where i have it installed in 31 computers with the same hardware ( i5; 4Gb Ram; 250 Gb SSD; Intel Graphic card; win 10 education)

    All the computers have exactly the same software installed and the problem is that Hitfilm works normal on some computers and it lags to much in others. In these, when Hitfilm starts, it takes too long to pass the File-New option and it lags a lot when editing, making it unusable. I installed the most recent intel drivers, disabled antivirus, disabled win10 services that could slow memory and HD access but nothing seems to make it stable because sometimes it works and other times it lags.

    Can anyone give me some extra tips of how to solve this ?

  • I want to love Hitfilm Express 2017 believe me I do, but I just hit my limit. I purchased a very expensive top of the line editing computer and it still keeps crashing. My son and I tried so many times to figure out what's the problem. But you never know when your going to get that message from hell saying  "We're sorry,  HitFilm Express 2017 encountered a problem and has to exit.  I am only making a 8 minute video and everytime we try and cut or move a piece of the editing timeline, Hitfilm crashes. My graphic card is the Geforce GTX 1080 and I have 32GB of ram with a Intel I7 processor and 2 - 500GB SSD hard drives.

  • CleverTagline
    CleverTagline Posts: 3,331 Ambassador

    @markmajoris I'll let others comment on your system specs, and move into media.

    Are you transcoding your footage before editing? If you don't know what I'm talking about, then definitely watch this (also linked above).  I used to have frequent crashes as well until I started paying attention to this stuff.  Since then, almost none.

    To help with your specific situation, it would help to know more about the media files you're using to edit.  If you don't yet have MediaInfo installed, do so now, then drop one of your video files into it.  Switch the view to Text mode, then copy the report you see and paste it into a reply here.

  • Aladdin4d
    Aladdin4d Posts: 2,466 Enthusiast

    @markmajoris First the obligatory make sure you have the latest version of HitFilm and the latest Nvidia drivers. There was a problem that was affecting some users. 


    After that I'm going to strongly suggest you try transcoding your footage following the steps in either this thread:


    Or this thread:


    The video jsbarrett just posted as I was writing this explains everything in detail as well.


  • Hi I've uninstalled and reinstalled hitfilm 4 express about 4 times now and every time in the middle of working on a video the program stops responding and just crashes and I lose all my work. Does anyone know how to fix this?


     CPU: Intel core i5-6500

    GPU: NVIDIA  GeoForce GTX 1050 Ti

    OS: Windows 10 64bit

    RAM: 8MB



  • CleverTagline
    CleverTagline Posts: 3,331 Ambassador

    @cwegloski I can't speak to your system specs as I'm on a mac, but see my comment above re: transcoding.  It's actually been mentioned numerous times in this thread, with the associated video also posted more than once. I cannot stress enough how overlooking transcoding can very well lead to lots and lots of crashes.  You didn't specifically say whether or not you're transcoding your footage before editing, which is why I bring this up.

    I also strongly recommend installing HitFilm Express 2017, which is newer than what you're using.

  • BobDiMarzio
    BobDiMarzio Posts: 624 Just Starting Out

    @markmajoris  I'm presuming that you are on a PC.  You can go to event viewer after the crash and get a more verbose report on why it crashed.   I cannot decipher the report but I am sure there are many here that will point you in the right direction if you provide the details.

  • etmoore1958
    etmoore1958 Posts: 1 Just Starting Out

    I am having similar issue. when ever I try to trim and remove a piece of video, after a few attempts, it closes down. Also, in preview screen I have video and audio, but when I put it in the editing area it either just has video or audio, No I am not dragging it down as one or the other, I am talking about from the import screen to the edit screen. I have uninstalled and reinstalled 3 or 4 times, yes I removed the old before reinstalling, I also updated my drivers. So frustrated. I used it last year with no issues. Same computer, same video formats.

  • Stargazer54
    Stargazer54 Posts: 3,796 Ambassador

    @etmoore1958 You are necro-posting to a 9 year old thread an d the last response was 4 years ago. The software has changed quite a bit since then. Please create a new thread with your issue and follow the posting guideline below - list your system specs and clearly describe your problem.

    You can also put in a support ticket with FXHome here: https://fxhome.com/ask

    This thread is now closed.

This discussion has been closed.