EXPORT ERROR failed to mix samples on frame

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• Ady Staff Administrator, HitFilm Beta Tester Posts: 1,468 Staff

  February 2013

  
  Hello folks,
  I've gotten this error a on a couple of videos I've tried to export.
  "EXPORT ERROR
  Failed to mix samples on frame 14018."
  Seems to happen near the end of the render.
  In all cases I was exporting uncompressed AVI's with both audio and video at 32b RGBA. The videos are MOV files from my Canon 7d. The things I did to the videos was to drop the green screen ultimate preset on it, plus a couple of masks to hide the edges. Any idea what is causing this? I'd prefer an AVI, but I'm exporting now as PNG to see what happens, though it looks like it's going to take twice as long to render.
  http://Downloads.BinghamPhotography.com/HFErrorFailedToMixSamples.png
  http://Downloads.BinghamPhotography.com/HFErrorFailedToMixSamples2.jpg
  Thanks for any help,
  Richard.
  

  Hi Richard,
  We caught this problem internally & has since been fixed.
  We are hoping to release an update shortly (I know we've been saying that for a while) & this problem will be fixed.
  As you have noticed it only affects the last few frames on the render, so if possible, you can move the Out Point to a a position where the frames affected are not rendered.
  An update to the software will fix this though & I can only apologise for any inconvenience caused.
  Thanks,
  Ady

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• rgbii Website User Posts: 965 Just Starting Out

  February 2013

  Thanks Ady - looking forward to the update.
  Unfortunately I need all the frames for this project, but as a workaround, I'm exporting as an image sequence, then using Vegas to re-render and adding back sound.
  Thanks,
  Richard.

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• Ady Staff Administrator, HitFilm Beta Tester Posts: 1,468 Staff

  March 2013 edited April 2016

  Any users still experiencing this issue need to update to the latest version (2.0.1425)

  You can find out which version you are running by clicking on the HitFilm logo in the top left hand corner of the software.

  Users can download the latest installers for the software here

  If you are still experiencing problems after updating please contact Support

  Thanks,

  Ady

   

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• Alphaviking Website User Posts: 2

  April 2016

  This issue still exists and its alrdy 2016 now .. this post is from 2013..

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