Hitfilm express NOT responding!
Hi ok, you all would know who I am based on the amount of times I have asked for help.
This time, I was gonna edit a "Kinetic Typography" lyric video but I thought "I think there is a way to expand the size of the audio to show the waveforms a little easier on the timeline in the composite shot" But I couldn't remember how, so I started to look around in the settings and such to try find out if I can or not, then I came across the "Other screen" option. I don't know what I was thinking at the time, but ever since I "Changed screens" Hitfilm express has not been working at all. I can't create a new project, cause everytime I do that, it crashes and comes up with "Hitfilm express is not responding" then I have no choice but to close the program down then re-open it to find out it does the exact same thing ALL THE TIME.
I tried to re-Install it, then that didn't do anything, so then I restarted my pc and still nothing has changed. Maybe the files are corrupted somehow? Before you say anything, Yes I know, I shouldnt have done that in the first place. Oh, Also I did try looking it up on how to fix that specific Issue but found nothing.
My pc specs are:
Processor: AMD Ryzen 7 5800X 8-Core Processor 3.80 GHz
RAM: 32GB
Windows 10
I think thats all the specs needed...
So I can't edit a single video until this issue gets fixed. What else can I do? I have no idea if I am to delete a certain file or not, and if so, which file etc?
Any help would be great, thanks!
Comments
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Is there a way I can contact staff directly?
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Good morning, the easiest and quickest way to get in contact with the support team who will be happy to help you is via a support ticket.
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@fxhomer173436 the staff are super helpful and friendly so I hope you get an answer to your question quickly! It might be specific to your project, but if it turns out to be something that you think the rest of the users could benefit from, please do share the solution here!
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Hi there,
Sorry I only just saw your post now. Turns out, the solution was staring me in the face the whole time. The hitfilm version I was using at the time (Hitfilm Express) Was no longer being supported. (At least, that's what I think) So I simply removed it and got the new version "Hitfilm" and everything has been working fine since. Only problem after that was the add-ons that I had bought during when Hitfilm Express was still a thing. So yeah, If somehow, someone has this exact same issue I did, then I guess I'd be happy to let them know.
Thank you all so very much for your help though! :)
