Lots of lag and freezing since new update

nerdrupted
nerdrupted Posts: 13 Just Starting Out*
edited September 28 in HitFilm

Hi, I recently updated to the new Hitfilm Express and am encountering a lot of lag and freezing while editing. I had no issues with the previous version, the computer is less than a year old, and all my drivers are up to date. Is there anyway to fix this issue?

Comments

  • Triem23
    Triem23 Posts: 20,080 Ambassador

    System specs, please? CPU, GPU, OS, RAM and Storage.

    What types of Media are you using? A "Tree" report from MediaInfo (it's a fee program) of the media might help.


    Double check your drivers. You cannot trust Windows or your GPU Management software to report driver updates. Some OEMs actually block driver updates. Drivers should always be checked from the GPU manufacturer's website.

    Are you on the Windows 11 Beta? Several other Win 11 users are reporting issues.

    Hitfilm doesn't support Win 11 yet. If you're on Win 11 you should roll back to Win 10.

  • nerdrupted
    nerdrupted Posts: 13 Just Starting Out*

    Here's all the specs.


    OS Name Microsoft Windows 10 Home

    Version 10.0.19043 Build 19043

    OS Manufacturer Microsoft Corporation

    System Manufacturer Dell Inc.

    System Model G5 5000

    System Type x64-based PC

    System SKU 09BC

    Processor Intel(R) Core(TM) i7-10700F CPU @ 2.90GHz, 2904 Mhz, 8 Core(s), 16 Logical Processor(s)

    BIOS Version/Date Dell Inc. 1.3.0, 2021-07-20

    SMBIOS Version 3.2

    Embedded Controller Version 255.255

    BIOS Mode UEFI

    BaseBoard Manufacturer Dell Inc.

    BaseBoard Product 0M6C7G

    BaseBoard Version A00

    Platform Role Desktop

    Secure Boot State On

    PCR7 Configuration Elevation Required to View

    Windows Directory C:\Windows

    System Directory C:\Windows\system32

    Boot Device \Device\HarddiskVolume3

    Locale United States

    Hardware Abstraction Layer Version = "10.0.19041.1151"

    Time Zone Mountain Daylight Time

    Installed Physical Memory (RAM) 16.0 GB

    Total Physical Memory 15.8 GB

    Available Physical Memory 8.27 GB

    Total Virtual Memory 21.3 GB

    Available Virtual Memory 8.33 GB

    Page File Space 5.50 GB

    Page File C:\pagefile.sys

    Kernel DMA Protection Off

    Virtualization-based security Not enabled

    Device Encryption Support Elevation Required to View

    Hyper-V - VM Monitor Mode Extensions Yes

    Hyper-V - Second Level Address Translation Extensions Yes

    Hyper-V - Virtualization Enabled in Firmware Yes

    Hyper-V - Data Execution Protection Yes



    Format                  : MPEG-4

    Format profile              : Base Media / Version 2

    Codec ID                 : mp42 (isom/mp42)

    File size                : 1.25 GiB

    Duration                 : 59 min 54 s

    Overall bit rate mode          : Variable

    Overall bit rate             : 2 979 kb/s

    Encoded date               : UTC 2021-09-26 19:44:23

    Tagged date               : UTC 2021-09-26 19:44:23


    Video

    ID                    : 2

    Format                  : AVC

    Format/Info               : Advanced Video Codec

    Format profile              : [email protected]

    Format settings             : CABAC / 4 Ref Frames

    Format settings, CABAC          : Yes

    Format settings, Reference frames    : 4 frames

    Format settings, GOP           : M=1, N=16

    Codec ID                 : avc1

    Codec ID/Info              : Advanced Video Coding

    Duration                 : 59 min 54 s

    Bit rate                 : 2 793 kb/s

    Width                  : 1 920 pixels

    Height                  : 1 080 pixels

    Display aspect ratio           : 16:9

    Frame rate mode             : Constant

    Frame rate                : 30.000 FPS

    Color space               : YUV

    Chroma subsampling            : 4:2:0

    Bit depth                : 8 bits

    Scan type                : Progressive

    Bits/(Pixel*Frame)            : 0.045

    Stream size               : 1.17 GiB (94%)

    Language                 : English

    Encoded date               : UTC 2021-09-26 19:44:26

    Tagged date               : UTC 2021-09-26 19:44:26

    Codec configuration box         : avcC


    Audio

    ID                    : 1

    Format                  : AAC LC

    Format/Info               : Advanced Audio Codec Low Complexity

    Codec ID                 : mp4a-40-2

    Duration                 : 59 min 54 s

    Bit rate mode              : Variable

    Bit rate                 : 181 kb/s

    Maximum bit rate             : 360 kb/s

    Channel(s)                : 2 channels

    Channel layout              : L R

    Sampling rate              : 48.0 kHz

    Frame rate                : 46.875 FPS (1024 SPF)

    Compression mode             : Lossy

    Stream size               : 77.7 MiB (6%)

    Language                 : English

    Encoded date               : UTC 2021-09-26 19:44:25

    Tagged date               : UTC 2021-09-26 19:44:25

  • Alk3mist
    Alk3mist Posts: 6 Just Starting Out*
  • TheBenNorris
    TheBenNorris Posts: 2,034 Staff

    @nerdrupted @Alk3mist please could both of you contact support directly, we are trying to identify the cause of this issue and it will be easier to do so through our dedicated support team: www.fxhome.com/ask