HitFilm freezing

diggykong
diggykong Website User Posts: 4
HitFilm keeps freezing on me and I need to get this video done by the end of the week. I'm panicking!

Comments

  • Ady
    Ady Staff Administrator, HitFilm Beta Tester Posts: 1,492 Staff
    edited June 2014
    Hitfilm keeps freezing on me and I need to get this video done by the end of the week. I"M PANICKING!


    Hi,
    Can we have your system specifications please?
    Also when is the software freezing, can you be more precise with when this is happening & what you are doing within the software exactly? Please provide as much information as possible so that we can help diagnose what's going on.
    OS:
    CPU:
    RAM:
    GPU:
    Thanks,
    Ady

  • diggykong
    diggykong Website User Posts: 4
    Os: windows 8
    Cpu: AMD Fx-8350
    Ram:8 gb
    GPU: Nvidia GeForce GTX 770
    It happens when I'm editing 
  • Ady
    Ady Staff Administrator, HitFilm Beta Tester Posts: 1,492 Staff
    Os: windows 8
    Cpu: AMD Fx-8350
    Ram:8 gb
    GPU: Nvidia GeForce GTX 770
    It happens when I'm editing 


    Hi,
    Are you running the latest driver for your card? 337.88
    Editing video, particle effects, images... ?
    What format is the video / images your editing?
    If you're editing video what is the codec used?

  • diggykong
    diggykong Website User Posts: 4
    The codec is Avc/ H.264.  It's very simple editing like cutting and adding music. I have the latest driver
  • Ady
    Ady Staff Administrator, HitFilm Beta Tester Posts: 1,492 Staff
    The codec is Avc/ H.264.  It's very simple editing like cutting and adding music. I have the latest driver


    H.264 isn't the best codec to edit with, you might want to read this post here which explains a little about Video Compression & Performance.

  • SimonKJones
    SimonKJones Moderator Website User, HitFilm Beta Tester Posts: 4,448 Enthusiast
    Does the freezing happen when you do something specific,or does it seem to happen at random times?
  • RoboBot7325
    RoboBot7325 Website User Posts: 4

    I've been having this sort of problem. I don't know how to fix it, but my HitFilm will freeze constantly for 3-5 minutes, and it's driving me insane! I can't work around it, since it takes ages to do anything. PLEASE HELP!

  • Triem23
    Triem23 Moderator Moderator, Website User, Ambassador, Imerge Beta Tester, HitFilm Beta Tester Posts: 19,595 Ambassador

    @RoboBot7325

    System specs. CPU, GPU, OS, RAM and storage? Are your GPU drivers current? What Antivirus are you running? Is it a Dell or Alienware?

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