HitFilm closes when I try to open a new project?

fachri_zwfachri_zw Website User Posts: 1
edited September 2015 in HitFilm

i dont using any antivirus,but when i start a new project on hitfilm 3 express,it shows a message to close the program

"we're sorry hitfilm must be closed when starting a new project"

i have windows 8 64 bit,4 gb ram,intel HD

Comments

  • KirstieTKirstieT Staff Administrator, Moderator, Website User Posts: 1,058 Staff

    Have you updated your graphics card? This may be what is causing the error you describe. 
    If you have and your graphics card is not an issue, it's best that you send us a ticket describing your issue in more detail so our technical team can help you: hitfilm.com/questions/submit
    Thanks!

  • Triem23Triem23 Moderator Moderator, Website User, Ambassador, Imerge Beta Tester, HitFilm Beta Tester Posts: 18,307 Ambassador

    What model intel. HD? That's an integrated gpu, and, if it's under the 4000, you are below minimum spec. If it IS the Intel 4000,well, you're still barely at minimum spec. 

This discussion has been closed.