HitFilm 3 Express Crashes

DreamwalkersDreamwalkers Website User Posts: 2
edited August 2015 in HitFilm

I've recently downloaded the program, but every time I try to open a project, the program crashes. When I create a new project and try to import clips and images into it, the program crashes also. 

Here is the information about my computer:

Windows 10

64-bit Operating System

Processor: Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz 3.20 GHz

OC: 838 GB free of 918 GB

RAM: 8.00 GB

Graphics Card: Intel(R) HD Graphics 4600 

Video Memory: Approx. 4166 MB

Comments

  • AdyAdy Staff Administrator, HitFilm Beta Tester Posts: 1,436 Staff
    edited August 2015

    Dreamwalkers 

    Sorry for the trouble you've been experiencing with the software, it should be noted that Windows 10 is currently not a supported OS for HitFilm. However could you please update your Intel HD 4600 graphics driver please as that is most likely the culprit for the error.

    Intel HD Updater (external link to Intel website)

    Thanks,
    Ady

  • DreamwalkersDreamwalkers Website User Posts: 2

    @Ady I've updated my graphic drivers, but I'm still experiencing the same problem. I think this is because of Windows 10.

  • AdyAdy Staff Administrator, HitFilm Beta Tester Posts: 1,436 Staff

    @Dreamwalkers - Sorry to hear you are still having trouble.

    This is the link for the correct driver for your Intel HD 4600 running Windows 10. Try that, as sometimes Windows 10 is incorrectly detected as Windows 8.

    If the problem persists, please contact support here.

This discussion has been closed.