Error when linking YouTube account

zachmcantwellzachmcantwell Website User Posts: 9

By now I'm sure many of you have had the issue where you try to link your YouTube account to HitFilm 3 Express, but every time you paste in that code you need, it says, "an error occurred while getting account details." I have tried countless possible solutions and NONE of them have worked. DOES ANYBODY HAVE A SOLUTION TO THIS ANNOYING BUG?!


  • NormanPCNNormanPCN Website User Posts: 3,945 Enthusiast

    My only "solution" was persistence. Eventually I got it to work.

    I did try variations. I use the Chrome browser which i have auto login to Google which of course includes Youtube. I did try various permutations and combinations of closing the browser, closing the tab, logging Chrome out of Google and so on.

    I don't know if there is "a" solution but persistence won the day for me in trying again and again.. In trying with variations of the above listed items in combination.

  • zachmcantwellzachmcantwell Website User Posts: 9

    What was your general routine when you say persistence? Did you log out of your Google account and log back in, did you repeatedly copy and paste? I've tried copying and pasting multiple times, and then when that didn't work, I'd keep clicking "Get Link" or whatever and get a new link, where I'd copy and paste that a few times.

  • NormanPCNNormanPCN Website User Posts: 3,945 Enthusiast

    I tried various combinations of...

    • closing the browser
    • closing the browser tab that Hitfilm opened
    • logging Chrome out of Google
    • closing Hitfilm

    ...and then trying again in some different combination. I don't know if any of that helped. Maybe with just repeated tries it eventually would have worked.

  • zachmcantwellzachmcantwell Website User Posts: 9

    Well Norman, I literally tried everything. Various combinations, signing in and out, refreshing, I TRIED. I think it's safe to say I'm officially done with HitFilm until, oh, I don't know, the developers just fix this issue already.

  • NormanPCNNormanPCN Website User Posts: 3,945 Enthusiast

    That seems a bit of an odd attitude. That Hitfilm is only useful for you if it can upload directly to Youtube in program? You can render a file and upload that directly yourself.

    It took me maybe 8-16 tries. I cannot remember. I was persistent since I knew Hitfilm changed to using an updated/new Youtube API so it might still be quirky in implementation. 

  • Aladdin4dAladdin4d Moderator Website User, Imerge Beta Tester, HitFilm Beta Tester Posts: 2,509 Enthusiast
    edited August 2015

    Wow! I have to admit I have HitFilm 3 Pro instead of Express but to be "officially done" with a free program just because you can't get it to link with YouTube is a little extreme especially considering numerous others have done it successfully so it may not even be FXHOME's fault. I'm also going to point out you can still export to h264 to your computer and upload to YouTube the old fashioned way. It's like an escalator breaking and becoming stairs - Sorry for the convenience

  • SimonKJonesSimonKJones Moderator Website User, HitFilm Beta Tester Posts: 4,450 Enthusiast

    We've encountered this happening on Macs, but we've yet to pinpoint what is causing it. It doesn't happen consistently, which makes it a tricky one. It'd be good to know whether zach is on Mac or PC.

    Main thing is that we're aware of the issue and we're investigating.

  • AdyAdy Staff Administrator, HitFilm Beta Tester Posts: 1,436 Staff

    Sorry guys, but do please try to keep the discussion on topic, the OP was about errors linking your YouTube account to HitFilm, something which we are currently looking into.

    I have moved the discussion about H.264 & YouTube in general to here.  

    Many Thanks,

  • hurtlerusahurtlerusa Website User Posts: 1

    I am having this issue on a PC.  Using Chrome.  My google account shows Hitfilm as being allowed but I keep trying codes and keep getting the same response.  

  • dkong5dkong5 Website User Posts: 3

    yeah i have the same problem too im using windows 10 and using chrome

  • Triem23Triem23 Moderator Moderator, Website User, Ambassador, Imerge Beta Tester, HitFilm Beta Tester Posts: 18,275 Ambassador

    This is a known issues, and the devs are working on it.

    In the meantime, export to mp4 using the following settings.

    Level: 4.2

    Profile: HIGH

    For Video bitrate, well...

    720p at 24, 25, 30 fps: 5 Mbps. 7.5 Mbps at 48, 50, 60 fps

    1080p at 24, 25, 40 fps: 8Mbps. 12 Mbps at 48, 50,60 fps.

    1440p (2K) at 24, 25, 30 fps: 16 Mbps. 24 Mbps at 48, 50, 60 fps

    2160p (4K) at 24, 25, 30 fps: 40 Mbps. 60Mbps at 48, 50, 60 fps.

    Then upload the mp4 to Youtube using the normal dialog boxes. Yup, it's an extra step, but using these settings you'll be giving YouTube what it wants. Hopefully the devs will fix this issue soon, but it's an issue with the way YouTube changed it's upload and security API's in June that's causing the issue.

  • emma24xiaemma24xia Website User Posts: 85

    I solved this by switching to another broswer when loging in YouTube account. You can give it a shot.

  • CedricBonnierCedricBonnier Staff Administrator, HitFilm Beta Tester Posts: 1,189 Staff

    We are aware of the issue and I can confirm that we are working on it at the moment. Unfortunately it is not an easy one to fix.

    In the meantime, it seems that using different browsers and trying to add your account in HitFilm multiple times ends up working after a while.

    Alternatively you can do what Triem23 suggested, export to mp4 and then export to YouTube manually using your browser.

This discussion has been closed.