Registration/Serial # problem with Hitfilm Express 3 free version?

jamesd1jamesd1 Website User Posts: 10

I downloaded and installed Hitfilm Express 3 free version, created an account, restarted the program, clicked Logon, Hitfilm says I'm logged in and have clicked to accept the policy and Hitfilm is asking for the serial number.  Serial number from where; never saw anything about how to find/get one for free version??

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Comments

  • Triem23Triem23 Moderator Moderator, Website User, Ambassador, Imerge Beta Tester, HitFilm Beta Tester Posts: 18,303 Ambassador

    From the menu dropdown at the top-right of this page, click "Account," then "Software." This will take you to a page where you can retrieve your serial, manage your activation and re-download the installer, if needed. 

  • jamesd1jamesd1 Website User Posts: 10

    Thanks Triem but I found that suggestion a half-hour ago by Googling, and then as well as now,  the software tab in my account says, "You have not registered any software yet." and no number is listed.



     



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  • Triem23Triem23 Moderator Moderator, Website User, Ambassador, Imerge Beta Tester, HitFilm Beta Tester Posts: 18,303 Ambassador

    When you open the software have you tried inputting your Hitfilm account information (email/password) to activate? That's the activation instructions I was emailed after download. 

  • jamesd1jamesd1 Website User Posts: 10

    Yes, I enter my Hitfilm email and password and the Hitfilm start dialog says I'm logged on, but when I click the checkbox to accept the terms and click "activate now" it says "please enter a serial code."

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  • jamesd1jamesd1 Website User Posts: 10

    Did you enter a password and was one displayed in your online account?

     

  • SimonKJonesSimonKJones Moderator Website User, HitFilm Beta Tester Posts: 4,450 Enthusiast

    After signing up for Express you should have been emailed details. Are you activating the software using the same email address/account that you used when signing up for HitFilm 3 Express?

  • jamesd1jamesd1 Website User Posts: 10

    Yes, I'm using the same email.  I downloaded, installed, and the program recognizes my active account but there is no serial number or Hitfilm Express 3 associated with my account.  I can't figure out how to re initiate the process .  The current "giveway" page https://hitfilm.com/express just has the Twitter links etc. and does not have an actual giveaway link.  I don't know how to get the system to send me the email that has the serial number or get it active on my account.  First contact with tech support resulted in a vague answers that did not help.  Very frustrating.

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  • ditendersinghditendersingh Website User Posts: 1

    hit film express free  version do not show activation and unlock  link. so how to unlock free version 

  • GiratinyLegendsGiratinyLegends Website User Posts: 1

    I am having the same problem with the free version

  • DanielGWoodDanielGWood Moderator Website User, HitFilm Beta Tester Posts: 1,021 Just Starting Out

    @ditendersingh @GiratinyLegends

    In HitFilm 3 Express, go to File > Options (or Preferences on Mac), and select the "Activation" tab. If your copy of Express is already activated, you'll see a bunch of information about it. If Express isn't activated, there will be an "Activate program..." button at the bottom right of the dialog. Click that to bring up the Activation app.

    At this point if you haven't got the latest version of Express installed, you may be prompted to update before you can activate. If you have got the latest version installed, you'll see something like this:

    Activation dialog

    Click "Activate & Unlock". If HitFilm is able to access the internet, it will then ask you to sign in to your account (the same one you used when claiming your Express download), and you'll be good to go.

    If you don't have an internet connection, or HitFilm can't access one due to a firewall, you'll be taken through Offline Activation. This is slightly more long-winded, but again is all explained on screen. If at any point you're asked for a serial code, you can find it in Your Account on the hitfilm.com website, which is also linked from the top right menu of every page.

    I hope that helps.

  • starwarsjunkiestarwarsjunkie Website User Posts: 1

    @SimonKJones i followed all instruction and erverything worked perfectly, i put in my serial code and accepted fxhome ... but when I click ACTIVATE NOW, it just appears again and again. Please help me, what can I do?

  • DanielGWoodDanielGWood Moderator Website User, HitFilm Beta Tester Posts: 1,021 Just Starting Out

    @starwarsjunkie It sounds like you're using a HitFilm 3 Express license. As 4 Express is a separate product, it requires a new (free) license. You can claim one here: https://hitfilm.com/express/heads-up#download

  • HDmadrabbitHDmadrabbit Website User Posts: 1

    Do i have to buy pro version in order to save my edited clips because it wont let me save (hitfilm3). Also i looked at system requirements for hit film 4 and i meet them but when i try to enter where i can edit it says  Sorry Hit Film has ran into a problem and has to close.

  • AxelWilkinsonAxelWilkinson Staff Administrator, Imerge Beta Tester, HitFilm Beta Tester Posts: 5,242 Staff

    No, you can save project and export them with the free version. But it does need to be activated using a valid free serial code. The requirements are the same for both HitFilm 3 and HitFilm 4. What are your system specs?

    OS:
    CPU:
    Graphics Card:
    RAM:

  • erwinissaerwinissa Website User Posts: 1

    I am now in hitfilm3express account but the serial code wasent there it says that you have not registered any software yet so where do i registere now

  • DanielGWoodDanielGWood Moderator Website User, HitFilm Beta Tester Posts: 1,021 Just Starting Out

    @erwinissa

    You need to claim a license for Express first. Login with your email address and password, and it will add a license to your account. You can then download the software and activate, again using the same email address and password.

  • SusanaWongSusanaWong Website User Posts: 1

    Upon installation, I selected the option for a free license instead of the activate and unlock option.  Now I can't activate my account.  I've tried entering my serial number in the activation tab but that is grayed out.  I've also tried to uninstall and reinstall the program.  I'm running out of possible solutions.  Would you please advise?

  • Triem23Triem23 Moderator Moderator, Website User, Ambassador, Imerge Beta Tester, HitFilm Beta Tester Posts: 18,303 Ambassador

    @SusanaWong sounds like you download a trial of Pro, not Express. Try re-downloading Express. 

  • AaronMcLeanAaronMcLean Website User Posts: 3

    Same thing with me. I don't meet the requirements for express 4, but I do for express 3. So i downloaded express 4 first and didn't work; it kept closing when I went into edit. So i tried express 3, but when i go into the top right menu to find the serial, an express 3 serial doesn't show up. Only the serial for express 4. Help please. Really want to edit.

  • Triem23Triem23 Moderator Moderator, Website User, Ambassador, Imerge Beta Tester, HitFilm Beta Tester Posts: 18,303 Ambassador
    edited April 2017

    @AaronMclean Sorry, man. A HF4E serial will not work for HF3E and new licenses for HF3E are no longer being issued by FXHOME. 

    @Ady close obsolete thread? 

This discussion has been closed.