Issue with perpetual license

gray Posts: 5 Just Starting Out*
edited December 2022 in General

I purchased a perpetual license last year, and I don’t intend on refreshing it right now, but my account is being forced into a free trial and I’ve lost access to all of the effects, and cannot switch the software back to my Pro license, how would I get this addressed? I should mention that I am still running the version that my license expired on, and haven’t updated it. So the pro should still be usable.