HitFilm Pro Crashing on Pause- blacked out viewer
Hi,
Yesterday HitFilm had continuous crashes as I worked on editing a video. At first the viewer was working, but when I paused it would crash. After a few crashes like that, the viewer just went black but the audio worked and it would crash on pause. I have a Radeon RX 580 which had an update on 12/8/2022 so I figured it must have something to do with that. I tried rolling back the drivers to the last five options but the problem persists. I then downloaded the "PRO" drivers for content creators and HitFilm started to allow the viewer to work so I could edit. However, when I tried to render the video it took twice as long as normal and the video ended up having severe visual glitches. I rolled the driver back to a non-pro version - the viewer issue continued - but HitFilm rendered the video in the normal amount of time and without any glitches. It was a frustrating day. Are there any known issues with the new Radeon drivers? Why would the PRO driver not play well with HitFilm rendering? TIA.
SPECS:
Operating System: Windows 10 Pro 64-bit (10.0, Build 19044) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: 2605 (type: UEFI)
Processor: AMD Ryzen 5 2600X Six-Core Processor (12 CPUs), ~3.6GHz
Memory: 32768MB RAM
Available OS Memory: 32694MB RAM
Card name: Radeon RX 580 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x67DF)
DAC type: Internal DAC(400MHz)
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_1002&DEV_67DF&SUBSYS_C5801682&REV_E7
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 24518 MB
Dedicated Memory: 8170 MB
Shared Memory: 16347 MB
Current Mode: 1920 x 1080 (32 bit) (59Hz)
Comments
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I fixed it... I did the Windows Optional 22H2 update (through the Windows Update system) and used the most recent Radeon drivers. I guess there was a conflict there. Hopefully, if anyone else has this problem this will help.
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Thanks for sharing your fix!
If I had to guess, the devs primarily develop HitFilm with the standard drivers in mind, because they know that’s what most people will have on their systems by default. HitFilm’s backend is also more similar to a video game than some other editors or “pro” workloads, so the standard/gaming drivers are perfectly fine.
