Online help unavailable
Today, I've discovered that the online help option in the Help menu is unavailable. The link redirects to the home page. Anybody know why this is and if it's temporary?
I rely on the online help a lot.
Comments
-
Yep, I see that too.
"Online Help..." is pointing to https://fxhome.com/product/hitfilm and not the online manual
Tagging @CedricBonnier @Dibz
-
It appears to be trying to access the online manual, but that link seems bad and gets redirected to the product home page.
The link it tries to access.
"https://fxhome-program-data.s3.amazonaws.com/redirects/hitfilm.html?i=manual&locale=en"
Even clicking the "User Guide" link on the Hitfilm support page redirects to the product page.
So it seems, online manual broken in multiple ways.
-
My bookmark to the Hitfilm 2022 manual also now redirects to the product page.
Following the links to manual Google pulls up also redirects to the product page.
Here's a link to a 3rd party site that seems to have mirrored it.
@Stargazer54 tagging Cedric or Dibz is rarely a bad idea, but they'd have to forward the information to @philipwesson. Tag Phil for website stuff. Phil, the Hitfilm 2022 manual is missing from the site.
-
Strangely, I've found that you can get to the online manual by selecting 'Open Help' from any of the panels hamburger menus. An acceprable workaround.
-
Good morning.
Thank you very much for raising this, I have logged the issue and it will be looked into.
Always feel, free to tag myself or any of the QA or support teams in any bugs you find and I will be happy to look into them.
-
Good to know @Dibz
-
I'll look into this
-
@philipwesson Thanks, but I've just tried it and it redirects correctly now.
However, the problem where you have to keep accepting cookies persists. You should only have to accept them once, but every time you pick a search subject topic, the page flicks down to the bottom and you have to accept cookies again.
Most annoying.
-
Glad to hear it redirects correctly. We'll look into the cookies issue
-
I'm not seeing the cookie issue at my end.
@Jackd could be something to do with your browser cache? Try clearing cache and try again. Not a bad idea to clear browser cache occasionally anyway. Over time a lot of cruft builds up in there.
-
@Stargazer54 Thanks. I'll give that a try.
