a green blur instead of my picture

krh Posts: 1 Just Starting Out

When I import a video clip, mostly from pixabay, I get a green blur instead of a picture :see atachment

This happens on a lot of the imports and it makes it hard if I can't import anything.

Any help is greatly appreciated because so far the software is unusable.

I have a brand new Lenovo with win11, 32gb memory, intel i7.

I am using the free trial version of fxhome 2022.2