Desperate: "the contents of the file cannot be read" error

Corsso
Corsso Posts: 1 Just Starting Out

Hello. Sorry if this is offtopic, but I don't know what to do anymore, I'm desperate. When trying to open a HitFilm Express project, the program gives me the error: "the contents of the file cannot be read". I have seen that it has happened to other people, but I am not able to solve it (I have already cleared cache). I have also not been able to contact support directly. Can someone please help me? Thanks.

Comments

  • Andy001z
    Andy001z Lord EarthPosts: 3,632 Ambassador

    Hi, unfortunately if you are using Hitfilm Express and not Hitfilm Free, you will struggle to get support as Express is not a retired product.

    Corruption is a nightmare, not a lot you can do unless you have a backup.

    Sorry.

  • CedricBonnier
    CedricBonnier Lead Developer (HitFilm) Posts: 1,245 Staff

    @Corsso You can contact support on https://fxhome.com/support

    If you send us your project file, we may be able to fix it but there's no guarantee.

    Do you save your project onto a Dropbox folder or similar? These programs tend to have a tendency to write the project file as the same time as the program and corrupt the file, making it unrecoverable so I would avoid those if possible and do backups manually instead.