Where is my licence? Can't see it in the account

Mosarvit
Mosarvit Posts: 1 Just Starting Out
edited May 24 in General

Following any instructions i can find online, it tells me that my serial key should be here after i order it. But it isn't,

What could I do?


Answers

  • Triem23
    Triem23 Posts: 20,595 Ambassador
    edited May 24

    Are your forum account and Hitfilm registration attached to the same email address? If so your activation/serial should be at fxhome.com/account

    Edit: I am wrong, they are not. Let me tag in a Staff member and we'll see if we can get this straightened out.

    @philipwesson has there been a deliberate change to the website where users can no longer retrieve their activation serials at the above link, or is that a website Glitch to fix?

    @Mosarvit I believe you can just activate your Express by entering your email and forum password.