Hitfilm Express keeps crashing

LJE
LJE Posts: 1

Hi everyone,

Version: Hitfilm express 2021.3 (18.0.12110.52955)

Computer: Dell Lettitude 5590, Intel(R) Core(TM) i5-8350U CPU @ 1.70GHz  1.90 GHz, 16GB ram, Intel(R) UHD Graphics 620. Not anything to write home about I know!

Issue: The program closes without warning with the popup attached. the first 10 times I sent the reports but since this happens sometimes every 10 minutes I do not send any reports anymore.

I have tried to recreate what causes the crash and monitored the system performance but one time I just opened the software and from the open page, tried to close it again and received this crash message.

I thought it occured when the ram usage went to 100% but I have also had the crash at less.

You can imagine that this is quite irretating when you are forced to save after every change just in case it crashes.

I tried to create composite shots but as soon as I press the render button after a change to see how the effect will look it crashes.

Any feedback or advice other than "get a better computer" would be great.

Thanks!

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