Media Transcoding Error Failed (Error 64) new error on new laptop

stephenbrackstone
stephenbrackstone Posts: 2 Just Starting Out

I have a new laptop dell xps 15-9570 with Geforce GTX 1050Ti graphics, 32 Gb Ram and 1 Tb HDD

The operating system is Windows 10 64 bit

When I run hitfilm version 2021.2 and add a mp4 clip I get the error Media Transcoding Failed (Error 64)

The clip will play ok in viewer window but not in Trimmer

The same clip will play all ok on my old laptop running hitfilm version 2021.1

Is this a software issue or do I need to look at hardware issue on my laptop

I have installed up to date sound and graphics drivers

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