"You have less video memory than Imerge Pro supports"

Proteas
Proteas Posts: 39 Just Starting Out*

In the last few days i saw this message for the first time in my Desktop computer when i opened Imerge. I recently updated the Nvidia driver (Oktober update). Just wanted to inform you. Perhaps there are other users here with the same experience.

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Comments

  • SamuelMorris
    SamuelMorris Staff Posts: 89 Staff

    Hi @Proteas could I get you to open Imerge and hit Ctrl+Shift+D. This will bring up a window with lots of information that could be useful for debugging this. Could you either paste that information here, or open a support ticket with that information?

    Thanks, and sorry you're having problems

  • Proteas
    Proteas Posts: 39 Just Starting Out*
    edited October 22
  • SamuelMorris
    SamuelMorris Staff Posts: 89 Staff

    Hi @Proteas it looks like updating to the latest driver has caused your card to report very slightly less than 4GB of memory (about 0.3MB lower). As this is such a small difference you can probably just ignore the dialog (you could check the "dont' tell me again" box) and hopefully it will be fixed in a future driver update. The difference in memory is very small so I doubt it will cause any issues.

  • Proteas
    Proteas Posts: 39 Just Starting Out*

    I understand now. So you saw this through these information.

    What about my Laptop? I had (and still have) a similar problem for years.

    I bought this particular model back in 2018 because i wanted to install Imerge and this model had 2GB extra gfx memory, as required. But despite that fact, i got a similar message about memory and i am not sure if i understood what the FxHome support told me about. I then ignored this message and now i can't make that window appear, in order to tell you exactly what was the message. Imerge doen't work propesrin my Laptop and so i use it extremely rare there because there are issues (i avoid to report them now, because i don't remember which of them could be related to the memory issue). Could you anyway evaluate the available amount of my Laptop's memory as you did with my Desktop compi?

  • Proteas
    Proteas Posts: 39 Just Starting Out*

    program:code: imerge-pro

    version: 10.1.2

    displayVersion: 2021.4

    activation:

    licenseFilePath: C:\Users\CORE\AppData\Local/FXhome/Imerge Pro/Imerge Pro.license

    web update information:

    webInfoFilePath: C:\Users\CORE\AppData\Local/FXhome/Imerge Pro/Updates.status

    status: active

    licenseId: 5bba773848aa0e0c9a549d47

    activationId: 5fc8203cc22978346a609b03

    userId: 58bf5797dda288051d083c75

    hardwareId: PFDDBLRGCAJYHNDG

    maxProgramDate: 1638489599

    graphics:

    vendor: NVIDIA Corporation

    renderer: NVIDIA GeForce MX150/PCIe/SSE2

    openglVersion: 4.0.0 NVIDIA 496.13

    glslVersion: 4.00 NVIDIA via Cg compiler

    maxTextureSize: 32768

    Platform name: NVIDIA CUDA

    Platform vendor: NVIDIA Corporation

    Platform version: OpenCL 3.0 CUDA 11.5.56

    Device name: NVIDIA GeForce MX150

    Device vendor: NVIDIA Corporation

    Driver version: 496.13

    OpenCL version: OpenCL 3.0 CUDA

    OpenCL C version: OpenCL C 1.2

    Number of compute units: 3

    Maximum clock frequency: 1037 MHz

    Global memory size: 2147352576 bytes

    Maximum allocation size: 536838144 bytes

    Maximum constant buffer size: 65536 bytes

    Unified memory subsystem: False

    Global cache size: 147456 bytes

    Global cache type: Read/Write

    Global cache line size: 128 bytes

    Local memory arena size: 49152 bytes

    Local memory type: Local

    Image support: True

    Maximum 2D image dimensions: 16384x32768

    Maximum 3D image dimensions: 16384x16384x16384

    Maximum read images: 256

    Maximum write images: 16

    Maximum number of samplers: 32

    Support for single channel (r): True

    Support for two channels (rg): True

    Maximum size of kernel arguments: 4352 bytes

    Maximum work group size: 1024

    Maximum work item dimensions: 3

    Maximum work item sizes: 1024x1024x64

    Endianness: Little

    Supported queue properties: Out of order/Profiling

    Supported extensions: cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_khr_fp64 cl_khr_3d_image_writes cl_khr_byte_addressable_store cl_khr_icd cl_khr_gl_sharing cl_nv_compiler_options cl_nv_device_attribute_query cl_nv_pragma_unroll cl_nv_d3d10_sharing cl_khr_d3d10_sharing cl_nv_d3d11_sharing cl_nv_copy_opts cl_nv_create_buffer cl_khr_int64_base_atomics cl_khr_int64_extended_atomics cl_khr_device_uuid cl_khr_pci_bus_info

    Compute capability: 6.1

    Registers per block: 65536

    Warp size: 32

    GPU Overlap: True

    Run time limit: True

    Integrated memory: False

    All devices:

    NVIDIA GeForce MX150 (gpu) (NVIDIA Corporation)

    Intel(R) UHD Graphics 620 (gpu) (Intel(R) Corporation)

    Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz (cpu) (Intel(R) Corporation)

    displays:

    - \\.\DISPLAY1, 1920 x 1200 (available 1920 x 1168), 1.0 device pixel ratio

    additional DPI info:

    - is per-monitor DPI aware? yes

    - system DPI: 96

    - main window DPI: 96

    - main window scaling factor: 1.0

    crashes:

    - 6cae4889-59a5-4485-bb45-bf8e21019e9f.dmp (2021-08-01 03:30:41) 2172560 bytes

    - 1d45c32e-6e4a-4656-a7d3-252cbc363e63.dmp (2021-07-29 18:28:21) 2507472 bytes

    - 6cfefdfb-a4be-4beb-89bd-ce9c5e4803a4.dmp (2020-08-14 00:58:14) 2913424 bytes

  • SamuelMorris
    SamuelMorris Staff Posts: 89 Staff

    Hi @Proteas once again your laptop is reporting very slightly under 2GB (something like 1.9999). Thanks for reporting this, I'll add a task to improve when to show this dialog to our internal systems.

  • jstuartj
    jstuartj Posts: 6 Just Starting Out*

    I too am experiencing the same issue. I'm running a Win 10, desktop, and a 1050ti with 4gig and latest NVidia Game Ready Driver - 496.49

    --- Dump

    code: imerge-pro

    version: 10.1.2

    displayVersion: 2021.4

    activation:

    licenseFilePath: C:\Users\jstua\AppData\Local/FXhome/Imerge Pro/Imerge Pro.license

    web update information:

    webInfoFilePath: C:\Users\jstua\AppData\Local/FXhome/Imerge Pro/Updates.status

    status: active

    licenseId: 5c17872348aa0e470026eb8e

    activationId: 5ddf246584dfcc051263dc92

    userId: 5c252c34a3bbdb16c24ef2e5

    hardwareId: PVDDBWVLNXELYBP

    maxProgramDate: 1640649599

    hardware: "VideoController

    Name: NVIDIA GeForce GTX 1050 Ti

    DriverVersion: 30.0.14.9649

    AdapterRAM: 4293918720

    CurrentHorizontalResolution: 2560

    CurrentVerticalResolution: 1440

    CurrentBitsPerPixel: 32

    CurrentRefreshRate: 75

    Name: Intel(R) UHD Graphics 630

    DriverVersion: 26.20.100.7642

    AdapterRAM: 1073741824

    CurrentHorizontalResolution: 1920

    CurrentVerticalResolution: 1080

    CurrentBitsPerPixel: 32

    CurrentRefreshRate: 59

    PhysicalMemory

    Capacity: 2592477695848

    Capacity: 2592477695848

    Capacity: 2592477695848

    Capacity: 2592477695848

    Processor

    Name: Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz

    OperatingSystem

    Caption: Microsoft Windows 10 Pro

    OSArchitecture: 64-bit

    Version: 10.0.19043

    DesktopMonitor

    MonitorManufacturer: (Standard monitor types)

    MonitorType: Generic PnP Monitor

    Name: Generic PnP Monitor

    PixelsPerXLogicalInch: 96

    PixelsPerYLogicalInch: 96

    ScreenHeight: 1080

    ScreenWidth: 1920

    MonitorManufacturer: (Standard monitor types)

    MonitorType: Generic PnP Monitor

    Name: Generic PnP Monitor

    PixelsPerXLogicalInch: 96

    PixelsPerYLogicalInch: 96

    ScreenHeight: 0

    ScreenWidth: 0

    "

    errors/warnings:

    - (none generated)

    graphics:

    vendor: NVIDIA Corporation

    renderer: NVIDIA GeForce GTX 1050 Ti/PCIe/SSE2

    openglVersion: 4.0.0 NVIDIA 496.49

    glslVersion: 4.00 NVIDIA via Cg compiler

    maxTextureSize: 32768

    Platform name: NVIDIA CUDA

    Platform vendor: NVIDIA Corporation

    Platform version: OpenCL 3.0 CUDA 11.5.76

    Device name: NVIDIA GeForce GTX 1050 Ti

    Device vendor: NVIDIA Corporation

    Driver version: 496.49

    OpenCL version: OpenCL 3.0 CUDA

    OpenCL C version: OpenCL C 1.2

    Number of compute units: 6

    Maximum clock frequency: 1480 MHz

    Global memory size: 4294639616 bytes

    Maximum allocation size: 1073659904 bytes

    Maximum constant buffer size: 65536 bytes

    Unified memory subsystem: False

    Global cache size: 294912 bytes

    Global cache type: Read/Write

    Global cache line size: 128 bytes

    Local memory arena size: 49152 bytes

    Local memory type: Local

    Image support: True

    Maximum 2D image dimensions: 16384x32768

    Maximum 3D image dimensions: 16384x16384x16384

    Maximum read images: 256

    Maximum write images: 16

    Maximum number of samplers: 32

    Support for single channel (r): True

    Support for two channels (rg): True

    Maximum size of kernel arguments: 4352 bytes

    Maximum work group size: 1024

    Maximum work item dimensions: 3

    Maximum work item sizes: 1024x1024x64

    Endianness: Little

    Supported queue properties: Out of order/Profiling

    Supported extensions: cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_khr_fp64 cl_khr_3d_image_writes cl_khr_byte_addressable_store cl_khr_icd cl_khr_gl_sharing cl_nv_compiler_options cl_nv_device_attribute_query cl_nv_pragma_unroll cl_nv_d3d10_sharing cl_khr_d3d10_sharing cl_nv_d3d11_sharing cl_nv_copy_opts cl_nv_create_buffer cl_khr_int64_base_atomics cl_khr_int64_extended_atomics cl_khr_device_uuid cl_khr_pci_bus_info

    Compute capability: 6.1

    Registers per block: 65536

    Warp size: 32

    GPU Overlap: True

    Run time limit: True

    Integrated memory: False

    All devices:

    NVIDIA GeForce GTX 1050 Ti (gpu) (NVIDIA Corporation)

    Intel(R) UHD Graphics 630 (gpu) (Intel(R) Corporation)

    Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz (cpu) (Intel(R) Corporation)

    displays:

    - \\.\DISPLAY1, 2560 x 1440 (available 2560 x 1410), 1.0 device pixel ratio

    - \\.\DISPLAY2, 1920 x 1080 (available 1920 x 1050), 1.0 device pixel ratio

    - \\.\DISPLAY5, 1080 x 1920 (available 1080 x 1890), 1.0 device pixel ratio

    additional DPI info:

    - is per-monitor DPI aware? yes

    - system DPI: 96

    - main window DPI: 96

    - main window scaling factor: 1.0

    crashes:

    - No saved crash reports on this machine.

  • SamuelMorris
    SamuelMorris Staff Posts: 89 Staff

    @jstuartj thanks for the info, it's something we hope to fix in a future release