"You have less video memory than Imerge Pro supports"
In the last few days i saw this message for the first time in my Desktop computer when i opened Imerge. I recently updated the Nvidia driver (Oktober update). Just wanted to inform you. Perhaps there are other users here with the same experience.
Comments
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Hi @Proteas could I get you to open Imerge and hit Ctrl+Shift+D. This will bring up a window with lots of information that could be useful for debugging this. Could you either paste that information here, or open a support ticket with that information?
Thanks, and sorry you're having problems
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Hi @Proteas it looks like updating to the latest driver has caused your card to report very slightly less than 4GB of memory (about 0.3MB lower). As this is such a small difference you can probably just ignore the dialog (you could check the "dont' tell me again" box) and hopefully it will be fixed in a future driver update. The difference in memory is very small so I doubt it will cause any issues.
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I understand now. So you saw this through these information.
What about my Laptop? I had (and still have) a similar problem for years.
I bought this particular model back in 2018 because i wanted to install Imerge and this model had 2GB extra gfx memory, as required. But despite that fact, i got a similar message about memory and i am not sure if i understood what the FxHome support told me about. I then ignored this message and now i can't make that window appear, in order to tell you exactly what was the message. Imerge doen't work propesrin my Laptop and so i use it extremely rare there because there are issues (i avoid to report them now, because i don't remember which of them could be related to the memory issue). Could you anyway evaluate the available amount of my Laptop's memory as you did with my Desktop compi?
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program:code: imerge-pro
version: 10.1.2
displayVersion: 2021.4
activation:
licenseFilePath: C:\Users\CORE\AppData\Local/FXhome/Imerge Pro/Imerge Pro.license
web update information:
webInfoFilePath: C:\Users\CORE\AppData\Local/FXhome/Imerge Pro/Updates.status
status: active
licenseId: 5bba773848aa0e0c9a549d47
activationId: 5fc8203cc22978346a609b03
userId: 58bf5797dda288051d083c75
hardwareId: PFDDBLRGCAJYHNDG
maxProgramDate: 1638489599
graphics:
vendor: NVIDIA Corporation
renderer: NVIDIA GeForce MX150/PCIe/SSE2
openglVersion: 4.0.0 NVIDIA 496.13
glslVersion: 4.00 NVIDIA via Cg compiler
maxTextureSize: 32768
Platform name: NVIDIA CUDA
Platform vendor: NVIDIA Corporation
Platform version: OpenCL 3.0 CUDA 11.5.56
Device name: NVIDIA GeForce MX150
Device vendor: NVIDIA Corporation
Driver version: 496.13
OpenCL version: OpenCL 3.0 CUDA
OpenCL C version: OpenCL C 1.2
Number of compute units: 3
Maximum clock frequency: 1037 MHz
Global memory size: 2147352576 bytes
Maximum allocation size: 536838144 bytes
Maximum constant buffer size: 65536 bytes
Unified memory subsystem: False
Global cache size: 147456 bytes
Global cache type: Read/Write
Global cache line size: 128 bytes
Local memory arena size: 49152 bytes
Local memory type: Local
Image support: True
Maximum 2D image dimensions: 16384x32768
Maximum 3D image dimensions: 16384x16384x16384
Maximum read images: 256
Maximum write images: 16
Maximum number of samplers: 32
Support for single channel (r): True
Support for two channels (rg): True
Maximum size of kernel arguments: 4352 bytes
Maximum work group size: 1024
Maximum work item dimensions: 3
Maximum work item sizes: 1024x1024x64
Endianness: Little
Supported queue properties: Out of order/Profiling
Supported extensions: cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_khr_fp64 cl_khr_3d_image_writes cl_khr_byte_addressable_store cl_khr_icd cl_khr_gl_sharing cl_nv_compiler_options cl_nv_device_attribute_query cl_nv_pragma_unroll cl_nv_d3d10_sharing cl_khr_d3d10_sharing cl_nv_d3d11_sharing cl_nv_copy_opts cl_nv_create_buffer cl_khr_int64_base_atomics cl_khr_int64_extended_atomics cl_khr_device_uuid cl_khr_pci_bus_info
Compute capability: 6.1
Registers per block: 65536
Warp size: 32
GPU Overlap: True
Run time limit: True
Integrated memory: False
All devices:
NVIDIA GeForce MX150 (gpu) (NVIDIA Corporation)
Intel(R) UHD Graphics 620 (gpu) (Intel(R) Corporation)
Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz (cpu) (Intel(R) Corporation)
displays:
- \\.\DISPLAY1, 1920 x 1200 (available 1920 x 1168), 1.0 device pixel ratio
additional DPI info:
- is per-monitor DPI aware? yes
- system DPI: 96
- main window DPI: 96
- main window scaling factor: 1.0
crashes:
- 6cae4889-59a5-4485-bb45-bf8e21019e9f.dmp (2021-08-01 03:30:41) 2172560 bytes
- 1d45c32e-6e4a-4656-a7d3-252cbc363e63.dmp (2021-07-29 18:28:21) 2507472 bytes
- 6cfefdfb-a4be-4beb-89bd-ce9c5e4803a4.dmp (2020-08-14 00:58:14) 2913424 bytes
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Hi @Proteas once again your laptop is reporting very slightly under 2GB (something like 1.9999). Thanks for reporting this, I'll add a task to improve when to show this dialog to our internal systems.
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I too am experiencing the same issue. I'm running a Win 10, desktop, and a 1050ti with 4gig and latest NVidia Game Ready Driver - 496.49
--- Dump
code: imerge-pro
version: 10.1.2
displayVersion: 2021.4
activation:
licenseFilePath: C:\Users\jstua\AppData\Local/FXhome/Imerge Pro/Imerge Pro.license
web update information:
webInfoFilePath: C:\Users\jstua\AppData\Local/FXhome/Imerge Pro/Updates.status
status: active
licenseId: 5c17872348aa0e470026eb8e
activationId: 5ddf246584dfcc051263dc92
userId: 5c252c34a3bbdb16c24ef2e5
hardwareId: PVDDBWVLNXELYBP
maxProgramDate: 1640649599
hardware: "VideoController
Name: NVIDIA GeForce GTX 1050 Ti
DriverVersion: 30.0.14.9649
AdapterRAM: 4293918720
CurrentHorizontalResolution: 2560
CurrentVerticalResolution: 1440
CurrentBitsPerPixel: 32
CurrentRefreshRate: 75
Name: Intel(R) UHD Graphics 630
DriverVersion: 26.20.100.7642
AdapterRAM: 1073741824
CurrentHorizontalResolution: 1920
CurrentVerticalResolution: 1080
CurrentBitsPerPixel: 32
CurrentRefreshRate: 59
PhysicalMemory
Capacity: 2592477695848
Capacity: 2592477695848
Capacity: 2592477695848
Capacity: 2592477695848
Processor
Name: Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz
OperatingSystem
Caption: Microsoft Windows 10 Pro
OSArchitecture: 64-bit
Version: 10.0.19043
DesktopMonitor
MonitorManufacturer: (Standard monitor types)
MonitorType: Generic PnP Monitor
Name: Generic PnP Monitor
PixelsPerXLogicalInch: 96
PixelsPerYLogicalInch: 96
ScreenHeight: 1080
ScreenWidth: 1920
MonitorManufacturer: (Standard monitor types)
MonitorType: Generic PnP Monitor
Name: Generic PnP Monitor
PixelsPerXLogicalInch: 96
PixelsPerYLogicalInch: 96
ScreenHeight: 0
ScreenWidth: 0
"
errors/warnings:
- (none generated)
graphics:
vendor: NVIDIA Corporation
renderer: NVIDIA GeForce GTX 1050 Ti/PCIe/SSE2
openglVersion: 4.0.0 NVIDIA 496.49
glslVersion: 4.00 NVIDIA via Cg compiler
maxTextureSize: 32768
Platform name: NVIDIA CUDA
Platform vendor: NVIDIA Corporation
Platform version: OpenCL 3.0 CUDA 11.5.76
Device name: NVIDIA GeForce GTX 1050 Ti
Device vendor: NVIDIA Corporation
Driver version: 496.49
OpenCL version: OpenCL 3.0 CUDA
OpenCL C version: OpenCL C 1.2
Number of compute units: 6
Maximum clock frequency: 1480 MHz
Global memory size: 4294639616 bytes
Maximum allocation size: 1073659904 bytes
Maximum constant buffer size: 65536 bytes
Unified memory subsystem: False
Global cache size: 294912 bytes
Global cache type: Read/Write
Global cache line size: 128 bytes
Local memory arena size: 49152 bytes
Local memory type: Local
Image support: True
Maximum 2D image dimensions: 16384x32768
Maximum 3D image dimensions: 16384x16384x16384
Maximum read images: 256
Maximum write images: 16
Maximum number of samplers: 32
Support for single channel (r): True
Support for two channels (rg): True
Maximum size of kernel arguments: 4352 bytes
Maximum work group size: 1024
Maximum work item dimensions: 3
Maximum work item sizes: 1024x1024x64
Endianness: Little
Supported queue properties: Out of order/Profiling
Supported extensions: cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_khr_fp64 cl_khr_3d_image_writes cl_khr_byte_addressable_store cl_khr_icd cl_khr_gl_sharing cl_nv_compiler_options cl_nv_device_attribute_query cl_nv_pragma_unroll cl_nv_d3d10_sharing cl_khr_d3d10_sharing cl_nv_d3d11_sharing cl_nv_copy_opts cl_nv_create_buffer cl_khr_int64_base_atomics cl_khr_int64_extended_atomics cl_khr_device_uuid cl_khr_pci_bus_info
Compute capability: 6.1
Registers per block: 65536
Warp size: 32
GPU Overlap: True
Run time limit: True
Integrated memory: False
All devices:
NVIDIA GeForce GTX 1050 Ti (gpu) (NVIDIA Corporation)
Intel(R) UHD Graphics 630 (gpu) (Intel(R) Corporation)
Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz (cpu) (Intel(R) Corporation)
displays:
- \\.\DISPLAY1, 2560 x 1440 (available 2560 x 1410), 1.0 device pixel ratio
- \\.\DISPLAY2, 1920 x 1080 (available 1920 x 1050), 1.0 device pixel ratio
- \\.\DISPLAY5, 1080 x 1920 (available 1080 x 1890), 1.0 device pixel ratio
additional DPI info:
- is per-monitor DPI aware? yes
- system DPI: 96
- main window DPI: 96
- main window scaling factor: 1.0
crashes:
- No saved crash reports on this machine.
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@jstuartj thanks for the info, it's something we hope to fix in a future release
