So i'm very new and at my very first video import i keep getting this above message. I have no much knowledge what i must do to fix it.
My videos are recorded at 720 on huawey p30 lite
@thedremingbutton Other than the info that you are shooting on a Phone or tablet of some kind, there really isn't anyway to narrow down your issue. Would you be so kind as to read this sticky thread and answer the questions and post them here. It will greatly help us Users out in helping you.
Since it is phone or tablet footage mostly it is Variable Frame which can add a ton of issues. This can be confirmed with MediaInfo found here.
Here is a video that explains how it works:
Someone at the Main offices in the UK may have a an idea what that exact error means and you can file a support ticket here.