URGENT Hitfilm express imports my video but only the top half of what i can see
So as i said in the beginning this is quite urgent as i need the video done today, when i import my video it only imports the top half, so that i can only see my forehead, i've imported other videos and none of them have had this problem. Any help would be appreciated.
Answers
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@noahmanderhjelm please see the pinned support posting requirements post regarding information that we need to help with this issue:
- specs
- footage information
- screenshots if possible.
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Same problem, the imported file runs for up to 20 minutes, then individual frames are missing and from minute 22:43 there is nothing at all
Message "the video frame cannot be displayed"
The file runs normally for one hour in the VLC and MediaPlayer, even with the previous Hitfilm Express version, the file is imported normally
W10 / I5 9600K / 16GB / 770GTX
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Please send the problematic files to our support team so they can investigate further: www.fxhome.com/ask
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Ticket is written but can not upload the videofile because the file is 7.59GB
On www.fxhome.com/ask the maximum filesize is 21.0 MB 😉
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@Mannitugames in that case, please use something such as Dropbox or Google Drive.
