Lots of lag and freezing since new update
Hi, I recently updated to the new Hitfilm Express and am encountering a lot of lag and freezing while editing. I had no issues with the previous version, the computer is less than a year old, and all my drivers are up to date. Is there anyway to fix this issue?
Comments
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System specs, please? CPU, GPU, OS, RAM and Storage.
What types of Media are you using? A "Tree" report from MediaInfo (it's a fee program) of the media might help.
Double check your drivers. You cannot trust Windows or your GPU Management software to report driver updates. Some OEMs actually block driver updates. Drivers should always be checked from the GPU manufacturer's website.
Are you on the Windows 11 Beta? Several other Win 11 users are reporting issues.
Hitfilm doesn't support Win 11 yet. If you're on Win 11 you should roll back to Win 10.
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Here's all the specs.
OS Name Microsoft Windows 10 Home
Version 10.0.19043 Build 19043
OS Manufacturer Microsoft Corporation
System Manufacturer Dell Inc.
System Model G5 5000
System Type x64-based PC
System SKU 09BC
Processor Intel(R) Core(TM) i7-10700F CPU @ 2.90GHz, 2904 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.3.0, 2021-07-20
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 0M6C7G
BaseBoard Version A00
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.1151"
Time Zone Mountain Daylight Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.8 GB
Available Physical Memory 8.27 GB
Total Virtual Memory 21.3 GB
Available Virtual Memory 8.33 GB
Page File Space 5.50 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42 (isom/mp42)
File size : 1.25 GiB
Duration : 59 min 54 s
Overall bit rate mode : Variable
Overall bit rate : 2 979 kb/s
Encoded date : UTC 2021-09-26 19:44:23
Tagged date : UTC 2021-09-26 19:44:23
Video
ID : 2
Format : AVC
Format/Info : Advanced Video Codec
Format profile : [email protected]
Format settings : CABAC / 4 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 4 frames
Format settings, GOP : M=1, N=16
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 59 min 54 s
Bit rate : 2 793 kb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 30.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.045
Stream size : 1.17 GiB (94%)
Language : English
Encoded date : UTC 2021-09-26 19:44:26
Tagged date : UTC 2021-09-26 19:44:26
Codec configuration box : avcC
Audio
ID : 1
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 59 min 54 s
Bit rate mode : Variable
Bit rate : 181 kb/s
Maximum bit rate : 360 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 77.7 MiB (6%)
Language : English
Encoded date : UTC 2021-09-26 19:44:25
Tagged date : UTC 2021-09-26 19:44:25
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Having the same issue. Went from working fine to lagging and freezing.
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@nerdrupted @Alk3mist please could both of you contact support directly, we are trying to identify the cause of this issue and it will be easier to do so through our dedicated support team: www.fxhome.com/ask
