Hitfilm Express keeps Crashing
I just started using hitfilm express yesterday and when I was adding text to the scene editor the whole program turned white. Afterwards my monitors both blacked out and Hitfilm express crashed. I restarted my computer and tried again; it worked fine for a bit but crashed again when I was making a composite shot. The same crash occurred, but this time headphones made a loud 4 beeps while the screen was black.
In both instances after the program crashed if I tired to relaunch the program it would immediately close itself and I would need to restart the computer to use it again. Additionally after it crashed my computer returned back to normal completely minus the ability to launch the program.
Specs:
CPUs: 24 Processor Vendor: AuthenticAMD Processor Name: AMD Ryzen 9 3900X 12-Core Processor Identifier: AuthenticAMD Family 23 Model 113 Stepping 0 Microarchitecture: Zen 2 Frequency (GHz): 3.80 Number of physical packages: 1 Number of physical CPUs: 12 Number of logical CPUs: 24 Graphics card #0 name: NVIDIA GeForce RTX 2080 Ti Graphics card #0 vendor: NVIDIA (0x10de) Graphics card #0 VRAM (MB): 4095.00 Graphics card #0 deviceId: 0x1e07 Graphics card #0 versionInfo: DriverVersion=30.0.14.7111 Memory slot #0 capacity (MB): 16384.00 Memory slot #0 clockSpeed (GHz): 3.20 Memory slot #0 type: DDR4 Memory slot #1 capacity (MB): 16384.00 Memory slot #1 clockSpeed (GHz): 3.20 Memory slot #1 type: DDR4 Memory slot #2 capacity (MB): 16384.00 Memory slot #2 clockSpeed (GHz): 3.20 Memory slot #2 type: DDR4 Memory slot #3 capacity (MB): 16384.00 Memory slot #3 clockSpeed (GHz): 3.20 Memory slot #3 type: DDR4
Comments
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@fxhomer254082 Did you send in the crash report when the software crashed? If so, could you contact support directly to see if they can assist at all: www.fxhome.com/ask
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[{"insert":"No I did not. There was no option for a crash report. The whole program itself was executed. Would it have generated a physical on in the files? If so where can I find it?\n"}]
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@fxhomer254082 Go here to put in a support ticket https://fxhome.com/questions/submit
They will best equipped to help you. A couple of things you can try in the meantime is uninstall and reinstall. Also check that your drivers are current, especially GPU. But I think this is really an issue only the Support staff can help with since your system specs appear to be fine.
