Hitfilm Express keeps Crashing

fxhomer254082

I just started using hitfilm express yesterday and when I was adding text to the scene editor the whole program turned white. Afterwards my monitors both blacked out and Hitfilm express crashed. I restarted my computer and tried again; it worked fine for a bit but crashed again when I was making a composite shot. The same crash occurred, but this time headphones made a loud 4 beeps while the screen was black.

In both instances after the program crashed if I tired to relaunch the program it would immediately close itself and I would need to restart the computer to use it again. Additionally after it crashed my computer returned back to normal completely minus the ability to launch the program.

Specs:

	CPUs: 24
	Processor Vendor: AuthenticAMD
	Processor Name: AMD Ryzen 9 3900X 12-Core Processor            
	Identifier: AuthenticAMD Family 23 Model 113 Stepping 0
	Microarchitecture: Zen 2
	Frequency (GHz): 3.80
	Number of physical packages: 1
	Number of physical CPUs: 12
	Number of logical CPUs: 24
	Graphics card #0 name: NVIDIA GeForce RTX 2080 Ti
	Graphics card #0 vendor: NVIDIA (0x10de)
	Graphics card #0 VRAM (MB): 4095.00
	Graphics card #0 deviceId: 0x1e07
	Graphics card #0 versionInfo: DriverVersion=30.0.14.7111
	Memory slot #0 capacity (MB): 16384.00
	Memory slot #0 clockSpeed (GHz): 3.20
	Memory slot #0 type: DDR4
	Memory slot #1 capacity (MB): 16384.00
	Memory slot #1 clockSpeed (GHz): 3.20
	Memory slot #1 type: DDR4
	Memory slot #2 capacity (MB): 16384.00
	Memory slot #2 clockSpeed (GHz): 3.20
	Memory slot #2 type: DDR4
	Memory slot #3 capacity (MB): 16384.00
	Memory slot #3 clockSpeed (GHz): 3.20
	Memory slot #3 type: DDR4

TheBenNorris

@fxhomer254082 Did you send in the crash report when the software crashed? If so, could you contact support directly to see if they can assist at all: www.fxhome.com/ask

fxhomer254082

[{"insert":"No I did not. There was no option for a crash report. The whole program itself was executed. Would it have generated a physical on in the files? If so where can I find it?\n"}]

Stargazer54

@fxhomer254082 Go here to put in a support ticket https://fxhome.com/questions/submit

They will best equipped to help you. A couple of things you can try in the meantime is uninstall and reinstall. Also check that your drivers are current, especially GPU. But I think this is really an issue only the Support staff can help with since your system specs appear to be fine.