So when I load a video into Mocha, the video looks negative and some of the colors looked really messed up, I have a screenshot to show what it looks like
I am so confused how i pulled this off
I doubt anyone can help you until you provide your full system specs and the same for the footage you're using.
I tried multiple videos, does the same thing, as for specs I have 4 gb ram and an intel core i5-8265U , intel uhd graphics 620.
and another thing, mocha did work properly on the laptop before but now i don't know why the colors are all messed up
Well, that covers your system specs, but now we need to know things about the file you're trying to import. You'll need to download MediaInfo (free), generate a Tree report and post it here.
Probably worth checking your GPU drivers as well.
already got mediainfo, I tried different kinds, I first used iPhone screen recordings, then camera recordings on the phone, so i don't think it is the video itself, rather it is something else.
some other things I have done are uninstalled and re-installed mocha, repaired hitfilm altogether, check the integrity of files on my computer, none of that worked.
You didn't say you checked/updated GPU drivers.
Your hardware is basically barely over minimum spec for both Hitfilm and Mocha. Older drivers for your GPU ARE under spec for Mocha.
When I went to check for updates, it said i had an update for my graphics but i already had that version to begin with
another note i should make about this whole thing, I did remember using an hdmi cable on my laptop
i don't know if that was the cause
Problem is still there, what else do you need to maybe fix this?
Did you actually try transcoding all your files to constant frame rate? Your computer specs are frankly pretty awful for Hitfilm 16 and I wouldn't be surprised if you continue to have issues with it. Hitfilm truly does require a fairly competent machine (i.e. not yours) for advanced features like planar tracking (mocha).
When it did work it actually went through pretty well! Yes I did use constant frame rate and it still looks glitchy
It's not surprising as your hardware is frankly pretty lousy for use with HF.
Hi, did you find a solution for this as I'm having the same problems and my pc is way above minimum specs? It's really annoying and I'm beginning to wonder if it's a bug of some sort.
@mrmurtel @colineccher Honestly, this is a user-based forum (including Mods and Ambassadors, who aren't FXhome Staff, but volunteers).
If it isn't happening to someone on the forum who hasn't figured out a solution, then there's nothing more we can add other than what's already been said in this thread - make sure your GPU drivers are current, and that your footage is properly transcoded into a CFR format that will play nice with Hitfilm.
You can try contacting FXhome support:
But FXhome support themselves are limited on what they can do. The issue is happening inside Mocha itself, and Mocha is a third party product coded by the Imagineer team at BorisFX. Any changes made to the Mocha code are coming from Boris, not FXhome. You'll need to contact them.