FXhome Community Participation Guidelines

philipwesson Posts: 492 Staff
edited March 2022 in General

The heart of FXhome is community. We put people first and do our best to recognize, appreciate and respect the diversity of our global contributors. FXhome welcomes contributions from everyone who shares our goals and wants to contribute in a healthy and constructive manner within our community. As such, we have adopted this code of conduct and require everyone to agree and adhere to these Community Participation Guidelines in order to help us create a safe and positive community experience for all.

These guidelines aim to support a community where all people should feel safe to participate, introduce new ideas and inspire others, regardless of:

  • Background
  • Family status
  • Gender
  • Gender identity or expression
  • Marital status
  • Sex
  • Sexual orientation
  • Native language
  • Age
  • Ability
  • Race and/or ethnicity
  • National origin
  • Socioeconomic status
  • Religion
  • Geographic location
  • Any other dimension of diversity

Openness, collaboration, and participation are core aspects of our work — from development to content creation. We gain strength from diversity and actively seek participation from those who enhance it. These guidelines exist to enable diverse individuals and groups to interact and collaborate to mutual advantage. This thread outlines both expected and prohibited behavior.

 For additional guidelines on how to use our site, the forum, and intellectual property please see our Terms of Use

When and how to use these guidelines

These guidelines outline our behavior expectations as members of the FXhome community. Your participation is contingent upon following these guidelines in all activities on FXhome monitored platforms, including but not limited to:

  • Participating in events in FXhome spaces.
  • Working with other FXhome community members.
  • Posting on FXhome-managed social media, forums, chats, website correspondences, or similar.

While these guidelines/code of conduct are specifically aimed at the FXhome community, we recognize that it is possible for actions taken outside of FXhome’s online or in-person spaces to have a deep impact on community health. We will do what we can to ensure protected characteristics are defended.

Rules of Posting

With thousands of posts every day, we cannot proactively moderate all of them. If you see any concerning material on our website, please tag a member of staff or moderator. We will be alerted and will take appropriate action in line with our rules set out below:

  • Do not choose a username that is the same as a company, website or trading name. If you wish to do so for advertising purposes, you will need to contact [email protected] for prior approval. Offensive usernames and profile pictures are not allowed.
  • Do not name and shame any company or individual, or post content that could cause reputational damage or which could be deemed as libelous or defamatory.
  • Do not post links to sites that supply illegal download material.
  • Do not post any copyright-protected material without permission including streaming sports content. If in doubt, don't post it.
  • Do not post material that could be deemed as offensive, annoying or upsetting.
  • Do not openly share personal information of your own or others (e.g. address, phone number, or email address). Users that post requests for others' personal details will have their posts deleted.
  • No sales posts or “Want to Buy/Trade” posts of any kind. All such posts will be immediately deleted.
  • Cross-posting across multiple forums/platforms/Discord rooms is not allowed.

Expected Behavior

The following behaviors are expected of all FXhome community members:

Be Respectful

Value each other’s ideas, styles, and viewpoints. We may not always agree, but disagreement is no excuse for poor manners. Be kind in all interactions and communications. Be open to different possibilities and to being wrong. Be aware of your impact and how intense interactions may be affecting people.

Be Direct but Kind

We are likely to have some discussions about if and when criticism is respectful and when it’s not. We must be able to speak directly when we disagree and when we think we need to improve, but we must do so respectfully.

Be Inclusive

Diversity of views powers innovation, even if it is not always comfortable. Encourage diverse perspectives. Help new voices be heard and listen actively. If you find yourself dominating a discussion, it is especially important to step back and encourage other voices to join in. Provide alternative ways to contribute or participate when possible.

Be inclusive of everyone in an interaction, respecting and facilitating people’s participation whether they are:

  • Not native language speakers
  • Coming from a different culture
  • Using pronouns other than “he” or “she”
  • Living in a different time zone
  • Facing other challenges to participate

Understand Different Perspectives

Our goal should not be to “win” every disagreement or argument. A more productive goal is to be open to ideas that make our own ideas better. “Winning” is when different perspectives make our work richer and stronger.

Appreciate and Accommodate Our Similarities and Differences

FXhome community members come from many cultures and backgrounds. Cultural differences can encompass everything from official religious observances to personal habits to clothing. Be respectful of people with different cultural practices, attitudes, and beliefs. Respect people’s right to privacy and confidentiality. Be open to learning from and educating others as well as educating yourself; it is unrealistic to expect all community members to know the cultural practices of every ethnic and cultural group.

Lead by Example

Your actions have the power to influence others, how they behave and respond. Hold yourself and others accountable for inclusive behaviors. Make decisions in line with FXhome values. Be the community member you want to see.

Behavior that will not be Tolerated

The following behaviors are considered to be unacceptable under these guidelines.

Violence and Threats of Violence

Violence and threats of violence are not acceptable - online or offline. This includes incitement of violence toward any individual, including encouraging a person to commit self-harm. This also includes posting or threatening to post other people’s personally identifying information (“doxxing”) online.

Personal Attacks

Conflicts will inevitably arise, but frustration should never turn into a personal attack. It is not okay to insult, demean or belittle others. Attacking someone for their opinions, beliefs, and ideas is not acceptable. It is important to speak directly when we disagree and when we think we need to improve, but such discussions must be conducted respectfully and remain focused on the issue at hand.

Derogatory Language

Hurtful or harmful language related to:

  • Background
  • Family status
  • Gender
  • Gender identity or expression
  • Marital status
  • Sex
  • Sexual orientation
  • Native language
  • Age
  • Ability
  • Race and/or ethnicity
  • National origin
  • Socioeconomic status
  • Religion
  • Geographic location
  • Other attributes

is not acceptable. If you’re unsure if a word is derogatory, don’t use it. This also includes repeated subtle and/or indirect discrimination; when asked to stop, stop the behavior in question. The same rules apply if you are leading or encouraging derogatory or disruptive behavior.

Disruptive Behavior

Sustained disruption of events, forums, talks, or presentations, will not be tolerated.

Safety of Minors 

FXhome is committed to protecting the emotional and physical safety of minors. A minor is any person under the age of 18. 

FXhome does not allow any activity, content, post, or any correspondence of any kind on its platforms, including links in your content, that is harmful, abusive, endangers or exploits minors. Any such content will be removed immediately when it is reported to FXhome or detected by FXhome staff. 

In particular, FXhome prohibits harassment and cyberbullying involving minors, dangerous content (presenting minor participating in a dangerous activity, or encouraging minors to participate in such activity), sexual content (such as sexually explicit content and nudity involving minors; content that sexually exploits minors; grooming of minors; solicitation of minors; inappropriate interaction with minors),  content which inflicts emotional distress on minors, misleading content which targets minors but contains any of the above themes, content that portrays minors' abuse or support, promotes, advocates for, or provide instructions for such abuse, or any other inappropriate content involving or affecting minors. 

Any content that targets minors and contains violence, sexual themes, or any other topic not suitable for minors - is prohibited. 

In case you encounter any content that is in violation of this policy, please report it to a member of staff or moderator. In the event you believe the minor is in danger please contact your local law enforcement authorities immediately. 

Consequences of Unacceptable Behavior

Bad behavior from any community member will not be tolerated. Intentional efforts to exclude people (except as part of a consequence of the guidelines or other official action) from FXhome activities are not acceptable and will be dealt with appropriately.

Reports of harassment/discrimination will be promptly and thoroughly investigated by the people responsible for the safety of the space, event, or activity. Appropriate measures will be taken to address the situation.

Anyone asked to stop unacceptable behavior is expected to comply immediately. Violation of these guidelines can result in you being banned from an event or online space.

In addition, any participants who abuse the reporting process will be considered to be in violation of these guidelines and subject to the same consequences. False reporting, especially to retaliate or exclude, will not be accepted or tolerated.

We assume good faith when dealing with violations; we will only warn or ban users who repeatedly or blatantly violate the rules.

FXhome staff have the final say in modifying, interpreting, and enforcing these rules.

Subjects covered in the support forums

Posts in the section must be either question about the use of the products listed on the FXhome Support home page or answers to those questions. Users who post about subjects that are not support requests for FXhome products will be directed to an alternative discussion forum or to another resource, if appropriate, and the question will be tagged "offtopic".

Posting support requests

  1. Create one thread for each subject or FXhome product you need help with.
  2. Do not re-use existing threads started by others, even if they are seemingly on the same subject. Create a new thread in the relevant section instead.
  3. Create a descriptive, accurate discussion title so that the nature of the issue is clear at a glance.
  4. Provide details of your hardware. Specifically operating system, CPU, GPU, and amount of memory. If you're using a Mac, tell us the specific model.
  5. Describe the nature of the issue. Does it happen repeatedly, or was it a one-off? Did you encounter any specific error messages? Was it a graphical glitch, unexpected behavior, or an actual crash?
  6. Most important of all: provide concise, simplified step-by-step instructions on how to reproduce the issue. This will enable us to investigate rapidly on our test systems.

If you're able to provide an example project which demonstrates the issue this will also be hugely useful.

We may have additional questions, so please keep an eye on your discussion for follow-up posts.

Reporting issues in this manner will ensure that nothing gets lost in unrelated discussions.

Warning: Support threads are automatically archived and locked when they reach 2 weeks old without replies. If you re-use an old thread to ask for help, you might not get an answer.


Users who post spam on any community platform will have their posts removed. If a post that is otherwise appropriate includes links considered to be spam, those links will be removed.

Images and other media

You can add images, such as a "screenshot" of your computer screen. Images or other media added to a support question must help explain a problem or a solution to the problem. Inappropriate media will be removed.

Sensitive information

Don't post any sensitive information. Moderators will remove personal information from posts to protect your privacy.


Link to content rather than posting it in its entirety, unless you are the copyright holder or have permission from the copyright holder.

Do not post links to third-party download sites for FXhome products. Third parties sometimes fetch the wrong builds or add malicious software to the download. Moderators may edit or remove links to third-party download sites.

Do not post direct links to executable files. Moderators may remove these links to protect users from potentially malicious downloads. You can post a link to the web page that contains the file download but it may also be removed if a Moderator finds that the web page content could be harmful or if the web page link is spam.

Language and conduct

Do not use obscene, lewd, lascivious, filthy, discriminatory, or violent language.

Do not harass, insult, taunt, provoke, demean, or personally attack other community members. Be friendly even if others are not.

Do not excessively "bump" forum threads (post simply to get a thread to the top of the list).

Do not double post, staff/moderators will get to your question, please be patient.

Privacy Policy

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