Load Error. Importing Matte Transitions from ProductionCrate
I'm a "pro" member on ProductionCrate and HFP user. I'm trying to use some of the Matte transition effects from ProductionCrate in my video. For some reason I get a "Load Error" message when importing the .mov files from ProductionCrate. They are 4k, Prores 4444 already, so no encoding is required. There are actually 2 videos on Youtube giving clear instructions on it and they are using ProductionCrate/Hitfilm also.
Update: ProductionCrate clip properties say "codec: apple pro res 4444 XQ" others say "codec: timecode, png"...neither will work