Freeze lockup loading multiple files into project

alfarmer
alfarmer Posts: 1
edited May 2014 in Post-production techniques 

Problem signature:
 Problem Event Name: APPCRASH
 Application Name: FXMediaQTServer.exe
 Application Version: 1.0.3715.53967
 Application Timestamp: 50f4e22f
 Fault Module Name: QuickTime.qts
 Fault Module Version: 7.75.80.95
 Fault Module Timestamp: 52d49206
 Exception Code: c0000005
 Exception Offset: 00003394
 OS Version: 6.1.7601.2.1.0.256.48
 Locale ID: 1033
 Additional Information 1: 0a9e
 Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
 Additional Information 3: 0a9e
 Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Hello.
I'm getting program crashes when trying to load "Photo JPEG" movies in the Quicktime ".mov" format.  I believe these are from the Panasonic Lumix LX-3 or LX-5, but not 100% sure.  Agove is the error text I'm getting during the crash.
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  • Ady
    Ady Staff Posts: 1,517 Staff
    edited May 2014 

    Problem signature:
     Problem Event Name: APPCRASH
     Application Name: FXMediaQTServer.exe
     Application Version: 1.0.3715.53967
     Application Timestamp: 50f4e22f
     Fault Module Name: QuickTime.qts
     Fault Module Version: 7.75.80.95
     Fault Module Timestamp: 52d49206
     Exception Code: c0000005
     Exception Offset: 00003394
     OS Version: 6.1.7601.2.1.0.256.48
     Locale ID: 1033
     Additional Information 1: 0a9e
     Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
     Additional Information 3: 0a9e
     Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    Hello.
    I'm getting program crashes when trying to load "Photo JPEG" movies in the Quicktime ".mov" format.  I believe these are from the Panasonic Lumix LX-3 or LX-5, but not 100% sure.  Agove is the error text I'm getting during the crash.


    Hi,
    How many .MOV files are you importing?
    QuickTime on Windows is a 32bit application, there is no 64bit version, and because of this the memory limit for the application can be hit by importing lots of .MOV files.
    A temporary fix for this if they are using the h.264 is to back-up the .MOV files & rename the back-up files extension to .MP4, this way you can bypass the QuickTime limitation & import more files. You can simply do this by right clciking on the file, selecting rename & deleting the .MOV extension & replacing it with .MP4
    As it looks like you are using PhotoJPEG this may not be an option to you unfortunately.
    Hope this helps
    Thanks,
    Ady

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