Version 12.3 can't open .mov files anymore

beetlebug Posts: 1


The latest version 12.3 can't open .mov files anymore.  On every thumbnail of the .mov file, there is an instruction to "install quicktime".  12.2 still works.

Here is the link to the video:

MOV video that failed



  • CedricBonnier
    CedricBonnier Posts: 1,197 Staff

    @beetlebug Thanks for reporting this, we will investigate what is happening there. We have fixed an issue with MOVs not loading properly for 12.3 so maybe this introduced a new issue. Sorry about that, hopefully we can fix it quickly.

  • tddavis
    tddavis Posts: 5,096 Moderator

    @CedricBonnier If it is of any use here is a MediaInfo report on the file.  I imported it into Pro 12.3 without the Quicktime error but there was no image; just a transparent video file:

    Complete name : C:\Users\Terry\Desktop\
    Format : MPEG-4
    Format profile : QuickTime
    Codec ID : qt 0000.02 (qt )
    File size : 244 MiB
    Duration : 5 s 422 ms
    Overall bit rate mode : Variable
    Overall bit rate : 377 Mb/s
    Writing application : Lavf57.25.100

    ID : 1
    Format : CineForm
    Codec ID : CFHD
    Codec ID/Info : CineForm High-Definition (HD) wavelet codec
    Duration : 5 s 422 ms
    Bit rate mode : Variable
    Bit rate : 377 Mb/s
    Width : 2 704 pixels
    Height : 1 520 pixels
    Display aspect ratio : 16:9
    Frame rate mode : Constant
    Frame rate : 23.976 (24000/1001) FPS
    Color space : YUV
    Scan type : Progressive
    Bits/(Pixel*Frame) : 3.828
    Stream size : 244 MiB (100%)
    Language : English
    Color primaries : BT.709
    Transfer characteristics : BT.709
    Matrix coefficients : BT.709

    ID : 2
    Type : Time code
    Format : QuickTime TC
    Duration : 5 s 422 ms
    Time code of first frame : 16:41:25:18
    Time code, striped : Yes
    Language : English
    Default : No


  • Hello, I have Hitfilm 12.3 and I also have a problem with the .mov videos.
    The 1920x1080 video 20621kbits / s 59.94 frames / s
    In Hitfilm the video flashes .... unusable.
    I trancode the video with Handbrake freeware, in video HQ H264 30Fps audio AC3

    Then it works in Hitfilm


  • CedricBonnier
    CedricBonnier Posts: 1,197 Staff

    @beetlebug We have fixed this issue internally, it will hopefully be included in the next update.

    @michaelCHILARD If you upload your video somewhere, we can have a look at what is happening. If you do not want to post the link here, please contact support directly.

  • here is a video that flashes on my Hitfilm.
    it is a direct rush not worked.


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