The latest version 12.3 can't open .mov files anymore. On every thumbnail of the .mov file, there is an instruction to "install quicktime". 12.2 still works.
Here is the link to the video:
MOV video that failed
@beetlebug Thanks for reporting this, we will investigate what is happening there. We have fixed an issue with MOVs not loading properly for 12.3 so maybe this introduced a new issue. Sorry about that, hopefully we can fix it quickly.
@CedricBonnier If it is of any use here is a MediaInfo report on the file. I imported it into Pro 12.3 without the Quicktime error but there was no image; just a transparent video file:
GeneralComplete name : C:\Users\Terry\Desktop\GOPR1694_1541766016709_high_V1-0027.movFormat : MPEG-4Format profile : QuickTimeCodec ID : qt 0000.02 (qt )File size : 244 MiBDuration : 5 s 422 msOverall bit rate mode : VariableOverall bit rate : 377 Mb/sWriting application : Lavf57.25.100
VideoID : 1Format : CineFormCodec ID : CFHDCodec ID/Info : CineForm High-Definition (HD) wavelet codecDuration : 5 s 422 msBit rate mode : VariableBit rate : 377 Mb/sWidth : 2 704 pixelsHeight : 1 520 pixelsDisplay aspect ratio : 16:9Frame rate mode : ConstantFrame rate : 23.976 (24000/1001) FPSColor space : YUVScan type : ProgressiveBits/(Pixel*Frame) : 3.828Stream size : 244 MiB (100%)Language : EnglishColor primaries : BT.709Transfer characteristics : BT.709Matrix coefficients : BT.709
OtherID : 2Type : Time codeFormat : QuickTime TCDuration : 5 s 422 msTime code of first frame : 16:41:25:18Time code, striped : YesLanguage : EnglishDefault : No
Hello, I have Hitfilm 12.3 and I also have a problem with the .mov videos.The 1920x1080 video 20621kbits / s 59.94 frames / sIn Hitfilm the video flashes .... unusable.I trancode the video with Handbrake freeware, in video HQ H264 30Fps audio AC3
Then it works in Hitfilm
@beetlebug We have fixed this issue internally, it will hopefully be included in the next update.
@michaelCHILARD If you upload your video somewhere, we can have a look at what is happening. If you do not want to post the link here, please contact support directly.
here is a video that flashes on my Hitfilm.it is a direct rush not worked.