Sugyn Posts: 4 Just Starting Out*

I like the program but it has an unfinished quality about it so do hope there is more to come. That being said on my AMD machine it is constantly crashing bordering on unbearable. 

AMD Ryzen 1700 3.0 GHz
16GB Ram


  • Dibz
    Dibz QA Tester Posts: 174 Staff

    Thanks for reaching out on here. In order to help could we have a little more information at the system. Things like OS, GPU, CPU and available hard drive space might be a good place to start.

    Feel free to get a support tick raised if you would rather chat on there.

  • Sugyn
    Sugyn Posts: 4 Just Starting Out*
    edited February 2019

    AMD Ryzen 1700 3.0 GHz
    16GB Ram
    RX580 8GB
    Win 10
    225 Gig available on C 500 GB  SSD Drive
    1.96 TB available on D 4TB  Drive 

  • rikkiloades
    rikkiloades Staff Posts: 158 Moderator

    @Sugyn - could you send us a support ticket please here please?

    When you send us a support ticket, please include "crash dumps" from your machine. To do this open Imerge, press "Ctrl + Shift + D". This will open a Diagnostics window, send us the diagnostics info which shows information about the hardware on your machine, then at the bottom should be a crash reports section, click the button to open the crash reports folder and send us any files with the ".dmp" file extension. From this we should be able to assess what is going on and help further.

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