Export activation

aydan_h1

Hi, so I made an account not too long ago and started to edit/export projects. But recently, after many prompts to update my hitfilm express, I decided to delete then reinstall the new version of hitfilm express to avoid having the notification. I just finished up a project when I realised that my export was unavailable. It says that I have to activate to unlock but when I put in my serial code displayed on 'account' (I'm using the same computer), it tells me that it is a different version of hitfilm. This means that I can't activate the export or get another serial code and wont be able to export ever? I can't reinstall the older version so how am I supposed to export?

thanks 

CleverTagline

Which specific version of HitFilm Express were you using before, and which version do you have installed now? What is the exact text of the activation error message you see when trying to use your current serial code?

aydan_h1

I am using the recent version of 'hitfilm express 2017' but am not sure what I had last time. The error is just telling me that my version of hitfilm is not compatible with the serial code

triforcefx

HitFilm Express 2017 is outdated, and activation codes are no longer made for it. Upgrade to the latest version (11 on Windows or 11.2 on Mac) through the Express download page. After that, the correct code will appear on your account page under HitFilm Express.

aydan_h1

Thanks for the advice, will try lateron