Mac OS Mojave Bad Intel Driver crashes Hitfilm (And causes complete system reboot)

abitangabitang Website User Posts: 4
edited January 2019 in HitFilm

I have recklessly updated to Mac OS Mojave (10.14) the other day, and ever since that I am unable to use Hitfilm Express. When I try to open a previously saved project the entire system crashes. I haven't seen Mac OS crashing for years. No other software crashes my system.

If I start a new project and work on it a lot, it has no problem. I can save it, export it. But if I close the project (by closing the software) and load it again, it crashes the whole system. Before the os update it worked flawlessly.

I am using a Macbook Air 6.2 (early 2014) with 8 GB RAM and 256 GB SSD.

Is this a known problem?  If so, when do you plan to release an update that fixes this issue? 

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Comments

  • lgcomlgcom Website User Posts: 58 Just Starting Out
    edited October 2018

    Hello 

    Today I have Mac OS 10.13.6 High Sierra and I would like to update to Mojave.

    September 8, 2018, I installed the update of Hitfilm Express version 9.1.0521

    Can I install Mojave with this version of Hitfilm Express? Does it work properly under Mojave?

    This is not indicated in this page : https://fxhome.com/support/hitfilm-express/

    Thank you 

  • JavertValbarrJavertValbarr Staff Administrator, Website User Posts: 296 Staff

    HitFilm is currently being tested with Mojave.

  • lgcomlgcom Website User Posts: 58 Just Starting Out

    So can I' install Mojave without problem in Hitfilm Express ? :) 

  • AxelWilkinsonAxelWilkinson Staff Administrator, Imerge Beta Tester, HitFilm Beta Tester Posts: 5,240 Staff

    Mojave is not currently supported, so we can't guarantee that HitFilm is compatible with it. Yet.

  • lgcomlgcom Website User Posts: 58 Just Starting Out

    hello

    yesterday I'updated to Mojave system on my mac and Hitfilm express is working properly ... for now :) 

  • lgcomlgcom Website User Posts: 58 Just Starting Out

    Hey,

    today I' worked with Hitfilm Express in MacOS System and I' have no problem 

    Everything is good :) 

  • mistxrlumistxrlu Website User Posts: 2

    mine stopped working completely. it doesn't even run on my Mac at all. 

    really waiting for an update so i get back to work. 

  • IsaiahSugarIsaiahSugar Website User Posts: 6

     Any idea of when Mojave might become supported?

  • DanielMauleonDanielMauleon Website User Posts: 1

    I have big problems with Mojave. When I try to open almost all my hfp files my MAC crashes. Not only Hitfilm but the OS crashes. If I create a new hfp file and import the compositions inside an hfp file that crashes my MAC it works well. But as soon as a save and close that new hfp file and try to open it, the OS crashes. I don´t know if it is Mojave, my MAC or none of them... All I know is that before updating to Mojave I had no problem. Waiting for updates... I use HitfilmPro.

  • CleverTaglineCleverTagline Moderator Las Vegas, NVModerator, Website User, Ambassador, HitFilm Beta Tester Posts: 3,029 Ambassador

    That's one of the reasons that I never update my OS unless/until I know that the key software I use is supported on it (or I'm willing to find an alternative). I'm not willing to gamble with important work just to get a handful of new features.

  • TravelShortsTravelShorts Website User Posts: 1

    When will this update fix/support MacOS Mojave for Hitfilm Express come out? I really want to start working on my video.

  • CleverTaglineCleverTagline Moderator Las Vegas, NVModerator, Website User, Ambassador, HitFilm Beta Tester Posts: 3,029 Ambassador

    @TravelShorts FXhome never reveals the release dates of upcoming versions. While they sometimes tease that certain features will be released "soon" or "in the near future," no specific dates are ever given.

  • DannyDevDannyDev Staff Administrator, HitFilm Beta Tester Posts: 338 Staff
    edited October 2018

    @abitang

    I'm afraid OSX Mojave is not currently supported by HitFilm.

    There is a discussion here: https://fxhome.com/forum/discussion/comment/119235

    In particular, running HF on a Mac with an Intel only integrated GPU may cause the OS to kernel panic (shutdown). This is a bug on Apple's side, in their Intel driver, and there's very little we can do.

    We're hoping that the official update will address the issue.

    Personally, I never upgrade my OS or the software I use until at least the x.1 patch is out and Mojave has introduced a number of problems that have affected many applications.

    For example, Mojave removed sub pixel font anti aliasing which makes text look terrible on non retina displays.

  • abitangabitang Website User Posts: 4

    Thank you for the reply. So I can only hope that Apple fixes the problem?

    I used to be careful with updates, but as they have caused very little problem in recent years, I become braver and braver.

    I can confirm the terrible looking fonts :(

    When do you expect to officially support Mojave with HF?

     

  • DannyDevDannyDev Staff Administrator, HitFilm Beta Tester Posts: 338 Staff

    @abitang

    It may be possible to rollback to a previous OS, depending on your preparations. There are online guides for this.

    I'm afraid that I don't have a timescale for Mojave support. We will revisit it this when the x.1 update is out.

  • abitangabitang Website User Posts: 4
  • DeanCurkDeanCurk Website User Posts: 26

     Hey @abitang!

    I moved to OSX Mojave before knowing Hitfilm does not work and I was able to easily roll back. Just make sure you have a backup of the computer before upgrading to Mojave. Then it is easy. Apple have made it very hard if you do not have a backup to roll backwards.

  • KirstieTKirstieT Staff Administrator, Moderator, Website User Posts: 1,053 Staff
    edited November 2018

    Thanks everyone for getting in touch and alerting us to this issue! I’ve pinned this post to the top of the Express support forum for the next few days, and amalgamated a few different conversations to make sure that you all had the latest information.

    In short, I’m afraid that OSX Mojave is not currently supported by HitFilm if you also have an intel integrated graphics card. If you run HitFilm on a Mac with an intel integrated graphics card, it may shutdown. This is unfortunately down to Apple’s latest OSX Mojave release, which has a bug in their Intel driver.

    We are currently contacting everyone to try to fix this. We’re currently not sure how long this will take, but we will keep everyone updated!

  • abitangabitang Website User Posts: 4

    @DirectorOP

    I eventually did the same. Fortunately I had Time Machine backups and off site backups as well. 

    @KirstieT

    Thank you for summing it up. Let's hope Apple patches the Intel driver because without that the new Macbook  Air is not very useful.

  • rethanonrethanon Website User Posts: 1

    I have this on my MacBook Pro with Intel graphics but it's only when I have a floating panel - if I start a new project then try to float a panel it crashes MacOS Mojave. If I'm working on an existing project, then float a panel, it crashes, then if I try to load the project back up it sometimes works but sometimes crashes.

    For me this only started happening when I installed the latest update to 10.0.0562.

    Shame I can't use my Windows 10 PC (which has better specs) as they only let you link your profile to either Mac or Windows versions, not both.

  • DannyDevDannyDev Staff Administrator, HitFilm Beta Tester Posts: 338 Staff

    @rethanon

    "Shame I can't use my Windows 10 PC (which has better specs) as they only let you link your profile to either Mac or Windows versions, not both."

    What profile are you referring to? All licenses for HF are valid for both Mac and PC.

  • JMcAllisterJMcAllister Website User Posts: 599 Just Starting Out
    edited November 2018

    @rethanon

    If you are using HitFilm Pro it can be activated on 3 computers at a time, and it does not matter whether they are Mac or PC. Personally I have had my copy of HitFilm Pro activated on a PC and a Mac at the same time, so it is possible.

    If you are using HitFilm Express you can only have it activated on one computer at a time, but as far as I know there are no limits on how many times you can deactivate/re-activate HitFilm.

    So you should be able to deactivate HitFilm on your Mac, and then activate it on your PC using the same account (so you can keep any add-ons you bought).

  • DanielCarpinteyroDanielCarpinteyro Website User Posts: 5

    I have the latest version of HF on my macbook.

    It ran smoothly with no problems until today. Every time I open a project my mac restarts. HF opens normally, my computer restarts the moment the project finishes loading.

    Please help! I need to fix this urgently!

  • DanielCarpinteyroDanielCarpinteyro Website User Posts: 5

    Also,

    Mojave

    Processor 1.3 GHz Intel Core i5

    4G Memory 

    Intel HD Graphics 5000

  • SamuelDunhamSamuelDunham Website User Posts: 1

    I just installed the latest version on my MacBook Pro Retina (late 2013) running Mojave. It doesn't crash my machine (or reboot it), the application itself crashes immediately upon launch.

  • DeanCurkDeanCurk Website User Posts: 26

    @SamuelDunham, Do you have a backup disk of your computer? Hitfilm is currently faulty on Mojave... I know... But if you have a backup you can roll back to sierra/high sierra. That's what I did, and hitfilm works fine again now. Without a backup it is very hard to roll back... Apple have deliberately made it very hard to roll back without a backup.

  • DeanCurkDeanCurk Website User Posts: 26

    With the latest update of hitfilm, can we use Mojave?

  • CedricBonnierCedricBonnier Staff Administrator, HitFilm Beta Tester Posts: 1,189 Staff

    @DirectorOP Unfortunately not. We are looking into a workaround to do our end but it requires changing how the viewer works which is, as you can imagine, quite a difficult task which will require a lot of testing as well.

  • yayayayyyeyeyeyuyayayayyyeyeyeyu Website User Posts: 4

    Happens to me too, I have a few projects that need to be brushed upon, a commission and a animation.

    Will it come out soon so then I don't need to put off my projects? 

     

    -Yaya

  • CleverTaglineCleverTagline Moderator Las Vegas, NVModerator, Website User, Ambassador, HitFilm Beta Tester Posts: 3,029 Ambassador

    @yayayayyyeyeyeyu FXhome never announces when updates will be released, nor do they announce which features will be added/changed in updated versions. They may throw out hints now and then in live streams and whatnot, but even those are pretty vague. The best you *might* get once in a while is "coming soon," but "soon" is all you'll get.

This discussion has been closed.