Most MP4 files not importing correctly in Hitfilm Express--they just show as exclamation marks

jamesd1jamesd1 Website User Posts: 10
edited October 2018 in HitFilm

When I drag a batch of 8 mp4 files to Hitfilm only two show up and the rest show as Exclamation marks.  The same files import OK in other Video editors.  In one case it did not import and did import when I changed the frame rate to a lower one.   This is weird.  It should just work!


  • jamesd1jamesd1 Website User Posts: 10

    Above should read " In one case it did import and did import when I changed the frame rate to a lower one.  

  • CleverTaglineCleverTagline Moderator Las Vegas, NVModerator, Website User, Ambassador, HitFilm Beta Tester Posts: 3,038 Ambassador

    MP4 is simply a container, and is no guarantee of compatibility with HitFilm. Not all video editors support the same format and codec combinations, so you can't expect HitFilm to "just work" with whatever happens to work elsewhere.

    Re: the files that don't import cleanly, what codec do these files use? What hardware/software created them? An easy way to answer lots of questions is to provide a MediaInfo text report from one of the problem files.

  • jamesd1jamesd1 Website User Posts: 10

    Here is the data on one of the files that Hitfilm could not recognize and work with.

    Complete name                            : D:\Netflix\Take A Side, Mr. President Nazis Or Not Nazis - YouTube.mpg
    Format                                   : MPEG-PS
    File size                                : 61.9 MiB
    Duration                                 : 57 s 680 ms
    Overall bit rate mode                    : Variable
    Overall bit rate                         : 8 996 kb/s

    ID                                       : 224 (0xE0)
    Format                                   : MPEG Video
    Format version                           : Version 2
    Format profile                           : [email protected]
    Format settings                          : BVOP
    Format settings, BVOP                    : Yes
    Format settings, Matrix                  : Default
    Format settings, GOP                     : M=3, N=12
    Duration                                 : 57 s 680 ms
    Bit rate mode                            : Variable
    Bit rate                                 : 8 625 kb/s
    Maximum bit rate                         : 13.0 Mb/s
    Width                                    : 1 032 pixels
    Height                                   : 946 pixels
    Display aspect ratio                     : 1.091
    Frame rate                               : 50.000 FPS
    Color space                              : YUV
    Chroma subsampling                       : 4:2:0
    Bit depth                                : 8 bits
    Scan type                                : Progressive
    Compression mode                         : Lossy
    Bits/(Pixel*Frame)                       : 0.177
    Time code of first frame                 : 00:00:00:00
    Time code source                         : Group of pictures header
    GOP, Open/Closed                         : Open
    GOP, Open/Closed of first frame          : Closed
    Stream size                              : 59.3 MiB (96%)

    ID                                       : 192 (0xC0)
    Format                                   : MPEG Audio
    Format version                           : Version 1
    Format profile                           : Layer 2
    Duration                                 : 57 s 290 ms
    Bit rate mode                            : Constant
    Bit rate                                 : 192 kb/s
    Channel(s)                               : 2 channels
    Sampling rate                            : 48.0 kHz
    Frame rate                               : 41.667 FPS (1152 SPF)
    Compression mode                         : Lossy
    Delay relative to video                  : -16 ms
    Stream size                              : 1.31 MiB (2%)

  • Triem23Triem23 Moderator Moderator, Website User, Ambassador, Imerge Beta Tester, HitFilm Beta Tester Posts: 18,275 Ambassador

    Ah. These are NOT "Mp4" files.

    These are "MPEG-2" Files. MPEG-2 is a licensed format, and you will require the "Formats: Starter Pack" add-on if you wish to directly use these files in Hitfilm. We'll discuss other options later in this post.

    Relevant section of your MediaInfo report.

    Format                                   : MPEG-PS

    Format                                   : MPEG Video
    Format version                           : Version 2

    "Mpeg-PS" is "MPEG-Program Stream" which refers to the video portion of MPEG-2.

    And, of course the "Format Version" is "Version 2."

    MP4 files will come up in MediaInfo as "H.264" or "AVC"

    Out of curiosity, what program are you using to rip from YouTube/Netflix? The MPEG-2 encode is a little unusual, and the frame dimensions are 1032x946, which is just $&@#ing STRANGE!

    640x360, 1280x720, 1920x1080, 2560x1440 and 3840x2160 would cover most current frame sizes, so those dimensions are extremely non-standard.

    Anyways, other than the Formats: Starter Pack, you other option is to bounce the file through another transcode to convert to actual mp4. This video, starting around 19:30, covers some free options to do so. (Ignore the GoPro bit, which is now obsolete/incorrect) The video description links to other forum threads wit further information.

  • jamesd1jamesd1 Website User Posts: 10
This discussion has been closed.