Dear HitFilm,I've tried to create a new project file but HitFilm crashed.I'm using avast , but I've disabled it now.I had sent you a crash report.My name is Dustin Levenhagen.Sorry for my bad english.CU Dustin
Hi,What version of Avast are you using? I believe the latest version is 9.0.2013.292Thanks,Ady
Dear Ady,I'm using the version 8.0.1489.So my avast is outdated. Is that the problem?
Hi,It's possible, can you try updating to the latest version please?AvastThanks,Ady
Hi,I've updated my avast but HitFilm crashed nevertheless.Should I send a crash report again now?
You can generate a support package from the avast! user interface.1. Open the avast! user interface (you may double-click on the icon on your desktop)2. Click the HELP tab from the pane on the left and then ‘Feedback’3. A new window ‘Feedback’ will appear on the right. When you click on the arrow symbol next to ‘Generate support package’, it will expand more options.4. Click the ‘Generate now’ button. A pop up window will inform you that a support package has been generated.5. Find the support package in shown path (by default: C:\ProgramData\AVAST Software\Avast\Support) could you send this to me in a Private MessageThis package will provide us with more information about your issue.To get HitFilm to work, you will need to remove Avast completely, your report will help Avast identify where the problem is.Thanks,Ady
At first sorry for my English. ^^ I Have the same Problem I cant start a new Project , and i saw a lot of new Posts like that. (is it a Problem of the Free-keys?)I even can´t open the Options Menu. I got the same Answer (I have to send my name and my E-mail (why? I have an Account on it))Thanks for Answersthat´s my RIG: (everything is Up-to-date)Windows 7 Prof. 64AMD FX-8150NVIDIA GeForce GTX 6708,00GB RAMZoneAlarmAvast!
Hi,As Axel has said, the solution to your problem is above. To get HitFilm to work, you will need to remove Avast completely.This thread will now be locked as the problem has been resolved. If you continue to experience problems after removing Avast, please raise a Support Ticket.Thanks,Ady