HELP! Can't install! package not supported by processor type.

LollyPOPLeah Website User Posts: 3
Hi! if anyone could help me that would be wonderful!
I just got the free version of hitfilm express but it won't let me install it. everytime I try, it gives me an error saying "This installation package is not supported by this processor type. Contact your product vendor." This is super frustrating because I was so looking forward to trying it. PLEASE HELP!


  • MatthiasClaflin
    MatthiasClaflin Website User Posts: 674 Just Starting Out
    edited January 2014
    Does  your computer meet the minimum requirements for Hitfilm Express?
  • LollyPOPLeah
    LollyPOPLeah Website User Posts: 3
    I believe so but I'm not sure. Where would I find that information?
  • rgbii
    rgbii Website User Posts: 965 Just Starting Out
    He included the link in his post, but here it is again:
  • LollyPOPLeah
    LollyPOPLeah Website User Posts: 3
    edited January 2014
    haha sorry! I'm slightly incompetent... how do I find if my computer fits those requirments? I checked the control panel and it only gave me some of the information.
  • MatthiasClaflin
    MatthiasClaflin Website User Posts: 674 Just Starting Out
    Since it seems you have a PC (considering you mentioned the control pannel), go to the start menu, right click on the icon "my computer" and select "properties" this should give you all the info. If you can't tell if you computer meets the requirements, post your comp specs here and we'll look into it for you.
  • KirstieT
    KirstieT Staff Administrator, Moderator, Website User Posts: 1,085 Staff
    If the error message is 'This installation package is not supported by this processor type. Contact your product vendor' as you said, then it is likely you are trying to install HitFilm on to a 32bit OS, which I'm afraid you can't do as HitFilm is 64bit only.
    You can check whether I'm correct by doing as Matthias said and going to the properties on your computer tab under the start menu.  
    However if this is the case please know that your download is attributed to your account and not your computer so if you deactivated it on your current computer which isn't up to spec, you will be able to activate it in the future on another upgraded 64bit computer, and it will still be free. 
  • mithu
    mithu Website User Posts: 1


    I have downloaded hit film 3 express but when I am opening package it says that this package is not supported by this processor

    so, my question is how to install hitfilm 3 express

    am using 32 bit operating system. x64 based processor

    processor type: intel(R) CORE(tm)2 duo cpu E7300 @ 2.66ghz


    window 10 pro

    version 1511

    os build : 10586.71

    installed ram :  2.00gb

    sir, please help me to install it iam big fan of this software

    HELP ME..!!!


  • SimonKJones
    SimonKJones Moderator Website User, HitFilm Beta Tester Posts: 4,448 Enthusiast

    You'll need to install a 64-bit operating system on your computer, as HitFilm is 64-bit only. If you're running a 32-bit OS on a 64-bit processor you're not really taking full advantage of your system.

  • qazivines
    qazivines Website User Posts: 1
    edited October 2017

    Hitfilm editor  can't install my laptop why!

    saying not sport my laptop 

    what i do? NOW




  • CedricBonnier
    CedricBonnier Staff Administrator, HitFilm Beta Tester Posts: 1,195 Staff

    @qazivines Have a look in your system settings (for me it's available in Control Panel > System and Security > System, but it may be different for you depending on what version of Windows you have). Under "System type", it should say "64-bit Operating System". If it says 32 then unfortunately HitFilm will not work and there is nothing that can be done to make it work, HitFilm will not install.

  • Triem23
    Triem23 Moderator Moderator, Website User, Ambassador, Imerge Beta Tester, HitFilm Beta Tester Posts: 19,791 Ambassador

    Also, check your CPU. I don't know AMD, but if your machine is Intel and has a Pentium, Centrino or Core Duo then your machine is under spec for Hitfilm. 

  • phyloricmeme
    phyloricmeme Website User Posts: 1

    how do i install a 64 bit os

  • tddavis
    tddavis Moderator, Website User Posts: 4,991 Moderator

    @phyloricmeme You have to be sure you have a processor/system that can run a 64-bit OS, then you have to get a copy of Windows 7, 8 or 10 that has 64-bit installation on it and completely reinstall Windows on a formatted or new hard drive.  Basically building up from scratch on all your programs and data.

  • nicolas_2007
    nicolas_2007 Website User Posts: 3

    Hi, i have the same problem. I have double checked all my settings and i have 64 bit operating system with ARM based protector. I'm not sure why it's not working. Any thoughts? thanks


  • triforcefx
    triforcefx United StatesModerator, Website User Posts: 1,258 Moderator

    @nicolas_2007 Unfortunately, HitFilm doesn’t support ARM processors.

    ARM processors are usually found in smartphones and tablets and, without going into too much detail, they work completely differently from the x86_64 processors normally found in desktops and laptops.

    Some Windows machines, like the Surface Pro X, have been designed using ARM processors. The problem is that nearly every Windows app built within the past 30+ years is x86 or x86_64 based. You can still use a lot of x86 (32-bit) apps through emulation, but you cannot use x86_64 (64-bit) apps (like HitFilm)... they are apparently too hard for the processor to emulate efficiently.

    Not only this, but even if Windows ARM could emulate x86_64, it’s unlikely that HitFilm (or basically any video editor) would work well or at all on that hardware. Video editors rely heavily on code built specifically for particular types of processors and graphics processors. It’s virtually impossible with modern technology to emulate that perfectly enough for video editing. 

    I’m sorry this isn’t what you wanted to hear, but if you want to get into video editing pretty much at all, HitFilm or not, you’ll need get a new computer. If you do, make sure it uses Intel or AMD processors, AND meets the minimum requirements listed here:

     If this computer was a brand new purchase, I’d see if it was possible to return it... ARM is a promising future, but it’s simply not ready yet on the desktop/laptop end of things.

     If you need help purchasing a new computer, please feel free to create a new thread on the forum so that we can help you find something within your budget that will work great for HitFilm.

  • nicolas_2007
    nicolas_2007 Website User Posts: 3

    Ok thank you very much! I'll look into it. :)