Plugin Bug With FCPX 10.3?

PsychicArchie

hey, getting a watermark on my hit film plugs in fcpx 10.3- my hf plugs are version 3.1.0173. mac os x 10.11.6

my after effects hf plugs functioning fine, so not sure what's up here.

Ady

Hi @PsychicArchie,

I have just had a look at your issue here with our test machines & I don't see a problem with watermarks at all.

Is the actual effect in the viewer showing a watermark or just the previews in the effects panel?

PsychicArchie

Hey Ady,

It is both, here's a screen grab.

hmm. insert image didn't work. but, it is both plug icon and output.

update: i uninstalled and reinstalled plugs (and hit film proper), no joy.

the plugs in Motion also have watermark on output.

In Resolve however, everything works as it should.  i don't have Premiere to test, but After Effects functions correctly also. FCPX is my primary editor, so i would like to have the plugs working (use them often) but can work around the issue.

Ady

@PsychicArchie - Yeah the image didn't work unfortunately, could you try an image hosting site like Tinypic?

Have you installed any other versions of the plug-ins by any chance, like Ignite for example? Or have you only ever used 3.1.0173?

Thanks,
Ady

PsychicArchie

i will post the image to tiny pic and update here, thanks for the tip. regarding the version of the plugs, i purchased hit film 3 when it first was released, so have not used ignite (have not upgraded to 4). is there a version of ignite i'm eligible for with my hf3 license? if so i will try it. 

PsychicArchie

[IMG]http://i67.tinypic.com/10mrb6s.jpg[/IMG]

 

here's link to pic, hope i did this correctly.

MOD EDIT: Inserting Picture from link

@PsychicArchie With Tinypic you want to use the "Direct Link for Layouts" URL to insert an image in a forum post

Triem23

Image link does work @Ady.

PsychicArchie

thanks mod!

Ady

Hi @PsychicArchie,

I can see that you have raised a support ticket, I think it would be best if you continue to reply to Axel & respond to any questions he may have rather than posting here. If a solution is found to your problem I will update this thread.

Thank you for your patience.

GrayMotion

If I may:

@PsychicArchie - I had the same type of problem as you with the Plugins

https://hitfilm.com/forum/discussion/comment/77444/#Comment_77444

I fixed my problem following the steps I laid out in that thread.

Also...MAC is funny. The main user account can become corrupt. Have you tried making a new account with admin privileges and then install the plugins?

Motion 5 and FCPX support both suggest this and it cured a Motion 5/Hitfilm 3 problem I had.

Since the mods staff have all but hushed this thread you can converse with me about this in private mail on this system if you want.

PsychicArchie

Hey GreyMotion, thanks for your response, i will check it out.

Ady

@GrayMotion - Not hushing any thread, I just didn't want the support team to have to duplicate answers for @PshchicArchie or for them to miss questions, replies from staff and vice versa.

Helping people on a one to one basis is much easier if the information being provided is all located in one place & not scattered across forum threads and support tickets.. etc.

GrayMotion

Tell you what @Ady. I'll keep my keyboard quite when it comes to helping folks who need it. That way I won't ruffle ANYONES feathers.

I hope that the OP @PsychicArchie  got their problem solved as the plugins are a great asset to have in AE, FCPX and Motion

Apologies

Ady

@GrayMotion - You aren't ruffling anyone's feathers. I merely explained my reasoning behind why I wanted the OP to maintain contact with Support.

Being helpful on the forum is what makes this excellent community what it is, I would hate for you to feel you cannot do that. If I have made you feel that way I apologise, it was never my intention.

As this is going way off topic, I'll close this thread.