Where is my film premium pack?

AdrianPakulski
AdrianPakulski Website User Posts: 1
edited September 2016 in HitFilm

Hi,

I bought Film looks pack a month ago. Now I can't use it - HitFilm show my this module on start menu listing "Buy". Why is that?

I tried reinstall my HitFilm 4 Express but it doesn't help me at all.

In my account on hitfilm.com I have active my order with Film looks pack for HitFilm 4 Express x 1 - 30 Aug 2016 3:00 PM Paid.

It is so frustrating especially that I'm correctly logged into HitFilm Express 4.

Can You help me?

Comments

  • DanielGWood
    DanielGWood Website User, HitFilm Beta Tester Posts: 1,018 Just Starting Out

    Hi @AdrianPakulski,

    Sorry to hear that.

    For the protection of your personal information, please contact HitFilm Support, as we will need to check your licensing information.

    It would be really helpful if you could include a screenshot of the "Activation" tab inside Express - specifically the license ID and activation IDs, as these will help us to work out what's going wrong.

     

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