Installation Problem

xanathonxanathon Website User Posts: 12
I am trying to install my Hitfilm 2 Ultimate licence on a new laptop.
Intel Core i5M, 8GB Ram, Windows 7 Professional, Nvidia GT660
When installing the installation process stops with the following error message (see attached image)
hitfilm_install_error.PNG
What to do? Thanks!

Comments

  • EmmaEmma Staff Administrator, HitFilm Beta Tester Posts: 79 Staff
    edited July 2013
    Hi xanathon, I've been doing some research into your error and it looks like it could be an issue with Windows 7 updates. Have you got any updates pending? It may be that your HitFilm 2 installation is being blocked until these are completed.
    I'd try making sure all updates are installed, restart the machine and try installing HitFilm 2 again.
    It's also a good idea to update the graphics driver directly from the NVidia site before using HitFilm 2 - http://www.nvidia.co.uk/Download/index.aspx?lang=en-uk
    Let me know if you continue to experience problems.
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