Can't buy packs. (Resolved)

ShepardBrosFilms Posts: 1
edited January 2016 in HitFilm

even though i am signed in to my account, the website will still not let me purchase packs. it just wants me to download the software, even though i am signed in. what do i do?


  • Triem23
    Triem23 Posts: 20,065 Ambassador

    Silly question, but I just want to make certain you're using 3 Express? If you are using 4 Pro your software already has everything in the Add-on Packs and more. 

  • Ady
    Ady Staff Posts: 1,514 Staff
    edited January 2016

    ShepardBrosFilms - In order to buy packs, you must have a compatible product, which in this case is HitFilm 3 Express. I can see from your account that you only have HitFilm 2 Express, you can get HitFilm 3 Express for FREE from the link here.

    Once you have HitFilm 3 Express, you will then be able to buy packs. 

    This thread will be closed.

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